Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary

The Brantford Booth Centre is a 50 bed emergency men’s hostel and Corrections Residence Facility, offering room and board to men who require transitional housing and federal release programs. It is a 24‑hour operation. This is a permanent, full‑time position with 37.5 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to the responsibilities.

Applicable shifts include a ½ hour unpaid meal break.

Shifts
:
Monday to Friday, 11:00 p.m. to 7:00 a.m. (Sunday 11p‑Monday 7a, Monday 11p‑Tuesday 7a, Tuesday 11p‑Wednesday 7a, Wednesday 11p‑Thursday 7a, Thursday 11p‑Friday 7a). This is a unionized position.

• Maintain an active caseload.
• Complete an intake and assessment on each resident.
• Provide problem‑solving/referral counselling to shelter and CRF clients.
• Develop a network and make referrals to existing services and resources in the community, including those of other Salvation Army departments.
• Design and implement, in consultation with your supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Occurrence Reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.

Perform other duties as required.

• May work with potentially aggressive clients.

• University/College diploma in Social Service and/or a combination of education and related life experience.
• Excellent oral and written communication skills and effective interpersonal skills.
• Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
• Ability to work with socially disadvantaged people.
• Ability to work with federal release clients to develop and carry out a life plan.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Demonstrates knowledge of community‑based resources.
• Possess current First Aid, CPR, Non‑Violent Crisis Intervention certificates.
• Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening. A satisfactory criminal background check is required and in addition to this the Enhanced Reliability Screening with Corrections Canada.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
• NOTE:
  
  Alternative combinations of education and experience may be considered.

• Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
• Demonstrates knowledge of community‑based resources.

• Excellent oral and written communication skills and effective interpersonal skills.
• Ability to work with socially disadvantaged people who may often harbour resentment and anger.
• Ability to work with federal release…