Regional Operations Manager - HVAC Supermarket

Regional Operations Manager - HVAC Supermarket Experience  Brantford, ON, Canada

Job Description  Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at
SUMMARY
The Regional Operations Manager is responsible for the effective management of a skilled trades operation. Specific responsibilities include but are not limited to:
Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.
KEY DUTIES & RESPONSIBILITIES
People leadership responsibilities include but are not limited to:
Manages a team of Technicians for the assigned region
Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
Ensures work is performed in accordance to all internal and external requirements
Maintains current awareness and knowledge of all applicable regulations and requirements
Provides technical support to Technicians
Operations Management
Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
Recommends and implements technologies to achieve greater efficiencies and productivity
Maintains current awareness and ensures compliance with all applicable regulations and requirements
Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on‑time and meets all requirements
Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self‑perform.
Collaborates with Dispatch and CMMS teams for effective service delivery
Investigates and resolves operational issues
Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction
Other duties as assigned
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION:

Community college diploma or equivalent training (e.g. RPA, CET)
JOB-RELATED

EXPERIENCE:

More than five years up to ten years
KNOWLEDGE AND SKILLS   8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
In-depth knowledge of applicable regulatory requirements and maintains current awareness
Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing
Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
Skilled at managing a skilled trades operations and employees
Ability to develop and implement processes and standard operating procedures
Skilled at influencing, persuading and negotiating
Computer proficiency
Licenses and/or Professional Accreditation  Trade certification in one or more of the following would be considered an asset

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