Building Software Administrator; PFT; CUPE

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As the Building Software Administrator, you’ll maintain and enhance Norfolk County’s City View systems to streamline permitting, inspections, and enforcement workflows. Your work will improve digital service delivery, support staff and public users, and drive efficiencies that strengthen the County’s building and development processes.

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Basic Function:

Reporting to the Supervisor, Building, to provide Cityview support, website support, customer service, administration, communications, research and analysis for Building Code initiatives.

The Building Software Administrator will be responsible to maintain, implement, and troubleshoot the Building Department permit tracking software (Cityview). This position also provides essential application and technical support as a corporate Cityview administrator to ensure that digital service delivery, development application, building permit processing, building inspections, and municipal enforcement workflows are efficient, reliable, and continuously improved.

Responsible for the promotion, support, application development, process review and enhancement activities related to Cityview for the purpose of improving processes and the efficient delivery of services to internal and external stakeholders.

Position Description:

• Building Permit Tracking System (Cityview)
• Troubleshoot and resolve identified problems within Cityview operations, workflows, business rules for all functions of the department, and coordinate system solutions with the IT department as required.
• Supports the ongoing development, implementation, and evolution of the Cityview system.
• Update Cityview as needed.
• Acts as main contact for Cityview.
• Resolve Cityview software concerns.
• Lead the integration of Cityview into the daily operations of the County, including staff training and the preparation of manuals, system documentation, and user guidelines.
• Evaluate application permissions to ensure staff compliance with established procedures and effective adoption of system usage.
• Work in collaboration with Information Technology (IT) and other staff in the installation and configuration of Cityview, management of data, storage structures, data integrity and user access.
• Coordinate the investigation of system errors to identify root causes, advise teams on resolving user errors, and share practical tips to enhance system understanding and utilization for improved performance.
• Correct any data entry errors in Cityview.
• Recommend modifications and/or enhancement to Cityview to meet user needs.
• Understands the interrelationships and information flow between different user applications in Cityview, including Permitting and Inspections, Bylaw Enforcement, Planning and Engineering.
• Perform testing for all process and workflow changes and provide accurate and concise feedback to ensure the department’s needs are met.
• Reviews existing processes and identifies and recommends opportunities for efficiency improvement through streamlined Cityview processes, reports, and documents.
• Communicate business requirements to Information Technology department staff where system changes are required.
• Scan and attach documents into Cityview and work independently to ensure that Cityview runs efficiently.
• Perform Cityview release upgrades (test code, set up user accounts).
• Electronic Building Permit Submission EBPS (Portal)
• Provides direction and coordination of system workflow enhancements for the Electronic Building Permit Submission EBPS (portal) system.
• Communicate regularly with internal staff and external stakeholders on EBPS deficiencies and process interruptions.
• Troubleshoot and resolve technical issues faced by both staff and the public related to EBPS.
• Tec…