Deposit Operations Assistant

General Job Responsibilities

The Community Bank Deposit Operations Assistant works with staff members system-wide, providing operational guidance and support across the deposit operations domain, including the daily operation of various deposit functions, related software, and internal banking applications. The Assistant must possess knowledge of all bank products applicable to the assigned position, exhibit the ability to solve problems with attention to detail, and fully understand and adhere to all federal and state laws and the Bank’s policies.

The Assistant’s role may vary by service; some Assistants fill multiple roles. The Assistant must be a willing team player and report to the designated Deposit Operations Supervisor or Operations Manager.

The Assistant must demonstrate the ability to understand general accounting principles, perform data entry, review and submit reports, research issues, respond to questions, and be familiar with computers and keyboards, including the 10‑key feature. The Assistant must also work well with coworkers and staff members system-wide and multitask.

• Item Processing Assistant – Scan and process Lock Box payments from businesses, Mobile Deposit Processing, Branch capture, Mail Processing, Account keying and encoding, Assist internal and external customers with check‑related items.
• Unposted Items Assistant – Thoroughly review, analyze, and question irregularities on all accounts with unposted or suspect items, balance internal accounts, perform account research, process online account openings, and assist internal and external customers with account research, unposted items, returned items, and stop payments.

Graduation from high school or equivalent GED required.

A minimum of one year of work experience in the banking industry or a related position requiring customer service and attention to detail preferred.