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Hotel Front Desk Attendant
Job in
Brandon, Hillsborough County, Florida, 33508, USA
Listed on 2026-01-11
Listing for:
Holiday Inn Express Tampa - Brandon by IHG
Full Time
position Listed on 2026-01-11
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Responsibilities- Take reservations in person, via email, or over the phone, including group bookings.
- Handle guest check‑ins, check‑outs, and payment processing with accuracy.
- Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
- Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
- Strong customer service skills with a guest‑focused approach.
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
- Availability to work flexible schedules, including weekends and holidays.
$15 - $16 hourly
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