Phlebotomist

Job Description

Requirement/Must Have:

• High school diploma or equivalent.
• Strong customer service skills with a patient-first mindset.
• Willingness to learn and perform phlebotomy duties.
• Ability to maintain confidentiality and accuracy of patient information.
• Keyboard and data entry skills.

Experience:

• 1–2 years of client-facing customer service experience (retail, home health aide, or similar).
• Prior phlebotomy experience is not required.

Responsibilities:

• Greet patients upon arrival and assist with check-in using self-service kiosks or handheld tablets.
• Answer patient questions with care, compassion, and professionalism.
• Maintain a clean, safe, and organized waiting area.
• Assist phlebotomy staff during breaks or downtime.
• Learn and perform phlebotomy procedures once trained, following established practices and procedures.
• Maintain accurate records and documentation.
• Perform daily activities accurately and on time under supervisor direction.
• Promote a positive image of the organization to patients, clients, and the public.

Should Have:

• Strong interpersonal and communication skills.
• Ability to work effectively in a fast-paced, patient-facing environment.

Skills:

• High-level customer service.
• Attention to detail.
• Compassion and professionalism.
• Willingness to learn new clinical skills.
• Basic computer and data entry skills.