Senior Manager Clinical Operations

Brandon Service Center, 422 S Kings Ave, Brandon, FL 33511, USA

Suncoast Hospice, part of Empath Health, is seeking a compassionate and driven Senior Manager of Clinical Operations to serve as a key clinical and operational leader. This role is responsible for advancing high-quality, patient- and family-centered care that aligns with evidence-based practice and the organization’s mission.

Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way.

• The Senior Manager, Clinical Operations (SMCO) is responsible for leadership, oversight, and performance of hospice clinical operations within an assigned geographic area.
• This role ensures delivery of high‑quality, patient‑ and family‑centered care aligned with evidence-based practice, regulatory requirements, value‑based care principles, and the organizational mission.
• The SMCO serves as a key operational and clinical leader, collaborating across programs, administrative partners, and system-level teams to support integrated care models, including ACO‑aligned population health initiatives.
• Collaborate on development, revision, and implementation of clinical policies and procedures.
• Align operational and financial data to support efficient resource utilization.
• Maintain staffing and productivity models that reflect patient needs and meet budget expectations.
• Serve as a clinical subject matter expert and liaison with Compliance, IT, Quality, Education, and Program Directors.
• Oversee clinical quality, patient experience, responsiveness, and service delivery standards.
• Support market growth through collaboration with community partners and healthcare organizations.
• Participate in quality improvement and performance initiatives.

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

• Bachelor of Science in Nursing (BSN) preferred;
  Master’s degree preferred.
• Minimum of two years hospice clinical experience.
• Minimum of three years supervisory or management experience.
• Knowledge of CMS CoPs, state/federal hospice regulations, and accrediting body standards.
• Proficiency with EMR systems and data-driven clinical operations.
• Active RN license in the State of Florida; hospice/palliative certification preferred.
• Reliable transportation with current auto insurance.

What You'll Find at Empath Health Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity.

Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

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Equal Opportunity Employer
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