Patient Services Representative II- Bayonet Point

Job Description

This position is to greet, check‑in, and register patients who have arrived at our imaging facility for their radiologic procedure or test. The role will also be responsible for deposit reconciliation and assist with guiding and training of new team members.

• Greet, check‑in, and register patients who arrive to our facility for their scheduled appointment or walk‑in patients in a polite, prompt, and helpful manner.
• Scan the required documents into the system on their account for retrieval.
• Provide any necessary forms that need to be completed and obtain signatures as necessary.
• Collect time of service money (co‑pays, deductibles, and private pay), prepare receipt, and record in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Answer the phone, escort patient to exam room, and schedule or reschedule patient’s exams.

• Proficient in computer software and excellent typing skills.
• Displays a high competency for the role and is very efficient in the registration process.
• Knowledge of customer service concepts and company policies including safety, privacy, and HIPAA.
• Problem solving techniques and skills.
• Able to communicate clearly to establish cooperative relationships with patients, families, physicians, and team members, and create a pleasant waiting room atmosphere.

• Minimum of one‑year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Must have computer and phone experience.
• High school graduate or GED preferredli>
• Previous office or call center experience, preferred.
• Previous working experience in customer service, preferably in a medical setting.

Brandon

Trinity

TGHI Bloomingdale 3350 Bell Shoals Road Brandon 33511

On Site

Radiology/Imaging Services

TGH Imaging

Full‑time

Scheduled Days:
Monday, Tuesday, Wednesday, Thursday, Friday

Day Job

On Site

Shift

Hours:

7:30am–4:00pm with occasional Saturdays