Hospital Access Navigator; RN – Sat, Sun, Mon

JOB DUTIES/RESPONSIBILITIES

Description : Suncoast Hospice, a member of Empath Health is currently seeking a Hospital Access Navigator (RN) to join our team. This role covers all hospitals in Hillsborough county.

The Hospital Access Care Navigator is an integral component of the leadership access team within the Admission-Care Navigation Department and has oversight of the day to day work completed by the Access Team staff members. This position assumes responsibility for conveying the Mission/Vision to the hospital served by Empath Health. For all service lines, the Hospital Access Navigator is directly responsible for compliance with governing state and federal regulations and standards of care guidelines of outside accreditation agencies.

This individual has the primary responsibility and authority for maintaining quality of patient care and overall results in accordance with the organization’s objectives and policies through planning, coordinating, implementing, and evaluating the services provided to patients and families.
JOB DUTIES/RESPONSIBILITIES: Thought Leadership: promotes and models the mission and vision of Empath Health, making decisions that are aligned with the organization’s business goals & objectives, industry trends and external forces.
Responsibility Performance Standards of Excellence Executes organizational strategic plan and Empath goals & objectives
1. Aligns access team activities with organizational mission, vision, goals and strategies
2. Leads access team in development and successful integration of cascading goals
3. Identify efforts or actions that will have the greatest strategic impact
4. Responsible for access team conversion rate and KPIs within hospitals assigned
5. Manages the access team’s productivity along with assumes responsibility for actively contributing in process improvement efforts.
6. Ensures patient satisfaction and responsibility for access team’s CECs and customer experiences.
7. Demonstrate solid knowledge of the differences involved in Medicare, Medicaid, insurance benefits with all Empath Health programs.

Demonstrates sound business acumen
1. Ensures access team decision making and care reflects knowledge of and compliance with agency policies & procedures and governing regulatory bodies
2. Identifies and integrates diverse ideas and perspectives in order to generate effective solutions
3. Demonstrates an understanding of key financial indicators and metrics necessary to measure and improve performance
4. Operationalize financial/metric analysis to appropriately guide business decisions promoting financial success
5. Compares departmental performance to industry benchmarks
6. Develop Action Plans and processes to improve sub-optimal quality and identify gaps or opportunities to improve levels of service to customers, according to agency policies.
7. Partners with key hospital partners to strengthen relationships and establish Empath as a preferred provider.
8. Engage and visit hospitals in collaboration with Business Development and Programs.
9. Assists with hospital access to all Empath service lines.
10. Serve on committees within the hospital settings to further Empath exposure, education and initiatives.

People Leadership:
Leading, developing, retaining best talent and working collaboratively with others
Responsibility Performance Standards of Excellence Inspires and fosters staff engagement
1. Defines a clear role and direction for the access team consistent with the organization’s mission, vision strategies and direction
2. Empowers and inspires others to engage in a broader vision of the organization, ensuring customer service excellence
3. Create an environment in which people do their best work
4. Adaptive leadership style that meets the needs of different individuals and situations

Talent Optimization/Oversight
1. Works closely with the Access Team staff member, including oversight of day to day activities to drive results.
2. Accurately identifies strengths and development needs in others
3. Promotes teamwork and sets standards for exceptional performance, service, and overall results
4. Establishes processes that promotes learning from other people and…