Collections & Client Relations Specialist

Position Overview

Our firm is looking for a Collections & Client Relations Specialist to support our revenue cycle operations. This role serves as a critical bridge between our legal professionals and clients, focusing on accounts receivable resolution and maintaining positive client relationships while ensuring timely payment collection.

• Partner directly with billing partners, legal staff, and support teams to facilitate payment discussions and resolve outstanding balance concerns
• Act as the primary point of contact for approximately 75 billing professionals, managing their complete portfolio of accounts receivable
• Monitor and address aging receivables (60+ days), outstanding credit balances, and unbilled time requiring attention
• Conduct proactive client outreach through multiple channels (telephone, email, written correspondence) to discuss payment arrangements and resolve billing discrepancies
• Track and manage portfolio metrics including days sales outstanding, aging trends, and collection risk factors
• Provide regular reporting to senior leadership on collection performance, at-risk accounts, and portfolio health
• Process collection inquiries with speed and precision while maintaining professional client relationships
• Collaborate with team members and department leadership on complex collection scenarios
• Support onboarding and development of new department staff as required

• 2-5 years professional services experience OR 1-2 years in accounts receivable/collections capacity
• Self-directed work style with strong professional presence
• Superior organizational capabilities with ability to manage competing priorities and deadlines
• Strong analytical and critical thinking skills for problem resolution
• Exceptional verbal and written communication abilities
• Professional relationship management skills with sound business judgment
• Advanced proficiency in Microsoft Office suite (Excel, Word, Outlook)
• Working knowledge of accounting principles and financial operations
• Four-year degree preferred; equivalent professional experience considered