Dental Office Assistant

Dental Office Assistant – Heartland Dental

Smile Wright Dentistry, a Heartland Dental supported office, is looking for a Business Assistant to join our team.

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front‑office duties, answering phones, checking mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop your full potential.
• Opportunity to be part of a secure company with 20+ years of experience and unlimited growth potential.
• Access to on‑demand Daily Pay.

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Will have access to minimum PHI necessary for performing job‑related functions; required HIPAA training and must protect PHI and maintain data safeguards.

• 1+ years in a dental or medical setting.
• 1+ years with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• Tuberculosis (TB) test required for all new hires in dental office positions, except in FL & TN.

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices.

At Heartland Dental, we are committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.