Customer Service Representative

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.

Customer Service Representative – Tampa, FL
Salary: $25.31 - $29.28 hourly / $51,000 - $59,000 annually

When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Representatives for our (City, State) office. This role is for people who want to provide our policyholders the excellent customer service they want and need.

You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!

Qualifications & Skills:

• Experience providing outstanding customer service
• Solid computer and multi-tasking skills
• Ability to effectively communicate, verbally and in writing
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Minimum of high school diploma or equivalent

Under direct supervision, SERVICES Property, Automobile, Recreational Vehicle, and Umbrella Insurance, SELLS acceptable Property and Umbrella new business policies to existing GEICO customers via telephone and computer. PROVIDES product service and other information in connection with insurance policies.

Essential Functions:

1. USES keyboard, mouse and multi-tasks for approximately 90% of workday to INPUT applicant insurance information OBTAINED by telephone.

2. PROVIDES product services and other information for multiple lines of business and/or MAKES RECOMMENDATIONS by telephone about GEICO products, coverages, services, and policies.

3. ENTERS information into the computer to determine risk acceptance, prepare rates, and send policy documents.

4. ASKS customers to buy policies and HANDLES responses such as objections or obstacles via telephone.

5. Accurately DOCUMENTS sales requests and updates policy applications and databases via PC.

6. SPEAKS approximately 90% of the day with internal and external customers in a way that BUILDS GEICO’s customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions.

7. ACCESSES and UTILIZES multiple software applications that may require simultaneous use.

8. USES headset and telephone keypad to record time, accept incoming calls or make outbound calls related to the sales agent job.

9. ADHERES to the Code of Conduct, company policies, and operating principles.

10. MEETS attendance standard at business location, to perform necessary job functions and to facilitate interaction with supervisors and co-workers.

11. MEETS the requirements specified below.

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking

• Must be able to speak in a professional manner by telephone

• Must be able to attain and maintain the required licenses issued by the insurance departments of various states

• Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues

• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills

• Must be able to multi-task

• Must be able to learn and apply large amounts of technical and…