Customer Service Support Developer of Haircare Products

Customer Service Support for a Developer of Haircare Products

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• Years of
  
  Experience:
  
  One year and above
• Software/platforms required:
  Zendesk, Shopify, Capacity, Recharge, Yotpo
• Skills and Experience
  
  Required:
  
  empathy and listening skills, project management and process simplification, relationship building, communication and storytelling skills, data-driven mindset, ability to work with conflict, integrity

• Chat, email - to answer customer questions and handle customer inquiries/issues/needs.
• Pre-sale (product inquiry, sizing, etc.)
• Post-sale (returns, refund, ...)
• If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

Entry level

Full-time

Other

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