Dutch-Speaking Customer Service Agent; Talent Pooling

Dutch-Speaking Customer Service Agent (Talent Pooling)

Join LTVplus as a Dutch-speaking Customer Service Agent in our talent pool. We build a remote squad of high-performing specialists to support international clients, especially those serving the Netherlands market.

• At least 2 years of proven experience in a Customer Service or BPO environment.
• Native or near-native fluency in Dutch (written and verbal) with a neutral accent and excellent command of English.
• Tech‑savvy: proficiency with computers and the ability to learn new software quickly.
• Strong active listening, empathy, and a "customer‑first" attitude.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• High school diploma or equivalent.

• Respond to inquiries and requests via email, chat, and phone in a timely, professional, and courteous manner.
• Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate team when necessary.
• Provide accurate information regarding products, services, and company policies, acting as the "voice of the brand."
• Keep detailed, organized records of customer interactions, transactions, and feedback within our CRM.
• Follow communication procedures, guidelines, and policies set by the campaign to ensure consistent service quality.

• Experience with core tools such as Zendesk, Air Call, Slack, Whats App, , or Tableau.
• Industry knowledge in e‑commerce or retail support.
• Familiarity with social media support (Instagram/Facebook DM) and Gorgias.

—
First 30 days
:
Onboarding, training on our tools and processes, and shadowing experienced agents.
— Next 60 days
:
Receive continued coaching, begin handling live customer interactions independently, and review performance metrics.
— After 90 days
:
Legally recognized role within the talent pool, eligibility for full‑time positions, and ongoing career development.

Entry level

Full-time

Other (Outsourcing and Offshoring Consulting)