Part-Time Customer Service Agent eCommerce Account

Part-Time Customer Service Agent for eCommerce Account

Join to apply for the Part-Time Customer Service Agent for eCommerce Account role at LTVplus
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Is This YOU? Then We Want to Meet You!

We’re seeking a Part‑Time Customer Service Associate who can provide flexible support for PTO coverage, absences, and weekend shifts for one of our eCommerce clients.

• Experience:
  
  At least 6 months of experience in a BPO or customer support environment, with hands‑on exposure to handling customer inquiries via email, chat, or phone.
• Tools & Platforms:
  Prior experience using Zendesk or similar ticketing systems.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills.
• Customer Service
  
  Skills:
  
  Demonstrated ability to provide excellent customer service by understanding customer needs, resolving issues effectively, and maintaining a positive experience.
• Independence & Accountability:
  Able to work with minimal supervision, manage time effectively, and take ownership of tasks and responsibilities.
• Work Ethic & Reliability:
  Maintains strong work ethics, consistently meets attendance and performance expectations, and demonstrates dependability in a remote or fast‑paced work environment.

(only shortlisted candidates will be contacted)

• Handle customer inquiries through Zendesk and email.
• Manage refund requests, address corrections, and dispute resolutions between buyers and sellers.
• Communicate with carriers and vendors to resolve delivery or payment issues.
• Prioritize and process tickets efficiently, maintaining accuracy and professionalism.
• Troubleshoot customer concerns and provide clear, timely updates on resolutions.

• A reliable computer (preferably younger than 3 years) and stable high‑speed internet connection.
• Experience with Front, ReAamze, Mad Mimi, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack.
• A quiet, cozy workspace to handle calls and chats like a pro.

- Your First 30-60-90 Days at LTVplus:
What to Expect

M R F : 151671

Entry level

Part-time

Other

Outsourcing and Offshoring Consulting