Customer Service Agent; Billing Agent Software

Customer Service Agent (Billing Agent)

Remote – Position open for a software company focused on delivering exceptional customer experience globally.

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote‑first company with a team spread across the globe.

• Process and manage billing information with accuracy and efficiency.
• Review billing transactions to ensure completeness and correctness.
• Respond to customer inquiries regarding billing, account statements, and charges.
• Investigate and resolve billing discrepancies or issues promptly.
• Ensure compliance with company policies, procedures, and relevant regulations.

• Experience:
  
  2–3 years in billing, preferably in a BPO or customer service environment.
• Adaptability:
  Quick to learn and adapt to systems, tools, and processes in a fast‑paced setting.
• Analytical
  
  Skills:
  
  Able to identify discrepancies in billing or account information and implement effective solutions.
• Attention to Detail:
  Highly detail‑oriented with strong accuracy in reviewing financial data and transactions.
• Independence:
  Capable of working autonomously while managing complex processes efficiently.
• Communication
  
  Skills:
  
  Professional and clear in handling customer inquiries and providing explanations.

• Proficient with Zendesk.
• Strong analytical and problem‑solving abilities.
• Ability to manage time and work independently in a remote environment.

Seniority level:
Entry level

Employment type:

Full-time

Industries:
Outsourcing and Offshoring Consulting

Working conditions:

24x7 availability required

Training duration: 8 hours

Only shortlisted candidates will be contacted. Please submit your application and include your relevant experience with billing and customer service.