AfterMarket Administration Specialist

JOB TITLE :
Aftermarket Administration Specialist

JOB TYPE: Full time

BRANCH: Divisional position located in Manitoba or Saskatchewan

The Aftermarket Administration Specialist position will increase the ability to maintain the administrative flow of the service department. The position allows the Regional Aftermarket Sales Manager (RASM), Service Sales Manager (SSM) and Parts Sales Manager (PSM) to concentrate on actively meeting our customers’ expectations, growing our business, and preventing aging of critical revenue.

• Safety is your responsibility
• Interact with branch staff as one of the safety champions
• Train and develop Service Writers in RME policies and processes
• Administrative champion, coach and mentor parts and service staff in best administrative practices
• Train to provide a class leading service experience for our customers and employees
• Perform, at the request of their direct report, checks and balances to ensure procedures and policies are being adhered to
• Fill in for vacant Service Writers, Remotely and in person (multiple branches at a time)
• Remotely assist Service Writer with overflow
• Review and correct work order errors as required, Coach to minimize work order errors
• Work with the Service writers and RME Warranty team to ensure maximum recovery
• Contribute and assist with the development of Parts and Service Training Manuals
• Kenect System and processes Champion, implement, train, and assist Service Writers and branch staff
• Any other duties assigned by GM Aftermarket or Regional Aftermarket Sales Manager (RASM)
• Employee must adhere to all Occupational Health and Safety Standards - RME is committed to the protection and wellness of its employees

• Strong computers skills including knowledge of Word, Excel, and Outlook.
• CDK and / or dealership management software is an asset
• Proven leadership, coaching, and mentorship of individuals to ensure appropriate training, and employee development
• Document management and filing
• Customer Service Focused
• Ability to direct concerns appropriately
• Effectively directing customer inquiries
• Excellent organizational skills and diligence
• Ability to work effectively under tight deadlines and manage projects independently
• Knowledge of internal and external databases
• Customer Relationship Management (CRM)
• Internal connection software (Kenect)

We offer a comprehensive benefits package with flexible plans to suit your needs, along with an employee RRSP matching plan to all full-time employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health personal days.