Team Member, Restaurant​/Food Service

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Come Join The Pollo Nation!

You will need an email account.  to create one if you do not currently have one.

Responsible for completing a variety of tasks related to the preparation and service of food to customers, and maintaining a clean and pleasant dining environment.

• Greet and thank customers
• Take customer food and beverage orders verbally or via automated systems
• Relay orders from service counter to kitchen
• Cook, prepare, package, and pour food and beverages using kitchen equipment, following food safety and sanitation procedures
• Stock kitchen and service areas with necessary supplies
• Maintain salsa bars with sauces, condiments, and utensils
• Fill customer orders efficiently
• Handle customer payments and give change using the cash register
• Unload deliveries of food, beverages, and supplies
• Clean the restaurant interior and exterior, including floors, tables, windows, and kitchen equipment
• Follow alcohol laws if applicable
• Ensure safe access to the restaurant
• Perform other duties as assigned by management

No supervisory responsibilities

Must be able to perform each duty satisfactorily. Requirements include:

• Ability to respond promptly to requests and instructions
• Effective communication with customers and coworkers
• Ability to understand and react appropriately to others
• Capability to perform multiple tasks and adapt to changing assignments
• Maintain productivity and a positive attitude under pressure
• Proficiency in English for roles involving customer contact
• Ability to learn POS systems, kitchen screens, and recipes

Regularly required to stand, walk, talk, hear, use hands, reach, grasp, and carry items. May need to lift 25-50 pounds.

Moderate to high noise levels, with conditions varying by season, day, and time. Accommodations available for disabilities.

Positions include Team Member, Cashier, Cook, Line Server, Grill, Host/Hostess.

We are an equal opportunity employer valuing diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

If you are a current employee, please apply internally. Contact your manager for details.

Pollo Tropical started in Miami with a simple recipe for citrus-marinated grilled chicken and has grown into a tropical lifestyle brand. We serve fresh, hormone-free, trans-fat-free chicken, signature grilled dishes, and Caribbean-inspired flavors in a fun, relaxed atmosphere. Over 45% of our managers started as hourly team members, with opportunities to advance. We offer competitive pay and benefits in a friendly environment.

We look forward to hearing from you!