Operations Manager

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Are you a dynamic leader with expertise in managing operations, adept at building teams, and driving performance within a care residence? Can you effectively balance client and business needs to achieve effective operations and a positive care experience? If you’re such a manager, our CBI Specialized Community Services team welcomes your leadership and expertise.

CBI Home Health is looking to hire an Operations Manager in Brandon, MB for a 6 month term
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We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and  you care for others, CBI Home Health will care for you by providing the equipment, training, and resources that you need to feel confident every day.

• Reward and recognition programs, including earned-wage access through our partnership with Zay Zoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training, and development with opportunities to grow your career

• Work with the Team Leads to ensure that the daily operation of assigned homes meets with regional licensing and CBI standards and they are providing direction to staff aligned with policies and procedures and professional conduct.
• Create an environment that aligns with CBI’s purpose and values, drawing and retaining high-performing talent that naturally lives the values of the organization.
• Work with the Director/SMO to foster and deepen relationships with existing business partners and stakeholders to increase volume with existing services and to identify gaps that create new service delivery opportunities.
• Manage the daily operation of assigned residences to assure quality services that meet the therapeutic, social, emotional, health, and safety needs of the clients, in accordance with CBI Health Group’s Philosophy of Care, established Policies & Procedures, Standards of Conduct, Best Practices, and regulatory requirements
• Provide team leadership for our residential homes, schedule Child Care Workers and Team Lead staff, provide home-specific onboarding and training, and ensure team members understand their roles and are performing to expectations
• Monitor Client and staff's safety, minimize risks and ensure the environment is safe at all times
• Manage ongoing maintenance of all residences and equipment, ensuring monthly inspections are completed to ensure safety standards, codes and licensing requirements are met
• Ensure homes are well stocked with groceries and household supplies
• Work collaboratively with the Clinical Care Manager in hiring Team Lead and Direct Support Worker staff, developing monthly outing plans, and ensuring follow through on the Individual Support Plan, Plan of Care, and Behavioural Support Plan
• Liaise proactively with other business partners in Operations, People and Culture, IT, Marketing, Finance, Quality and Risk, sharing best practices and collaborating on provincial or national initiatives
• Ensure all individual needs and contractual obligations are met or exceeded while maintaining alignment with the budget and business needs
• Ensure monthly financial and key performance indicator (KPI) reports and results for the region and independent business units are analyzed and actioned.

• Supervision and management of staff
• Assist in ensuring adherence to policies and procedures as well as regional licensing requirements.
• Assist in training and onboarding of Team Leads and Direct Support Specialists
• Assist in ensuring Team Leads and Direct Support Specialists are well aligned with the Key Accountabilities of their role and are meeting performance expectations including execution of recreation and activity plans.
• Recruitment of front-line staff.
• Conduct to probationary reviews and annual performance reviews and performance management, and improvement plans.
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