Sr. IT Engineer

Who We Are

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm and finally move AI pilots into production. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.

Atlan unifies this context by connecting to every part of the data and AI stack, enabling teams to build, collaborate on, and activate shared context across data, business, and AI workflows, including for AI agents.
Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic
, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures

Atlan is looking for its first IT Engineer in North America — someone who will be the face of IT across the region during US working hours. This is not a traditional helpdesk role. You will be the sole IT owner in North America, responsible for delivering an exceptional technology experience to our growing US-based teams, primarily our Go-To-Market, Sales, and Marketing functions.

By joining the team, you will enable Atlan to provide full 24-hour IT support coverage globally. You will partner closely with regional stakeholders as a true business partner, not just a ticket resolver. We’re building an IT function that prizes ownership, automation, and strategic thinking — and we want you to bring that same energy to everything you do.

• Be the face of IT in North America: serve as the primary point of contact for all technology-related needs during US working hours, delivering responsive, high-quality support to end users.

• Troubleshoot and resolve a wide range of issues, including application access, license provisioning, SSO and identity management, device management, and day-to-day productivity tooling.

• Own the new hire onboarding and offboarding experience for the North America region — ensuring every new team member has a seamless Day 1 and every departure is handled securely and efficiently.

• Manage and resolve escalations end-to-end, taking full ownership from diagnosis through resolution and root-cause documentation.

• Act as a strategic IT business partner to US-based teams, particularly GTM, Sales, and Marketing, understanding their workflows and proactively improving their technology experience.

• Liaison with regional stakeholders to gather feedback, identify pain points, and translate them into actionable IT improvements.

• Partner with cross-functional teams on their initiatives, embedding IT perspective into business projects and ensuring technology enables rather than blocks progress.

• Identify repetitive tasks and recurring issues, then design and implement automations to eliminate them — leveraging scripting, workflow tools, and AI where appropriate.

• Apply a root-cause mindset: don’t just fix the symptom — find and address the underlying problem so it doesn’t recur.

• Contribute to IT initiatives and projects across the broader IT team, bringing a builder’s perspective to improve systems, processes, and the overall IT operating model.

• Explore and implement AI-powered solutions to enhance IT service delivery, reduce resolution times, and improve the end-user experience.

• Support SaaS application management, including license tracking, cost optimization, usage analysis, and vendor coordination.

• Manage IT asset inventory for the North America region, ensuring hardware and software are tracked, maintained, and refreshed appropriately.

• Contribute to compliance and security initiatives by maintaining accurate records and following established IT policies and controls.

• 3+ years of experience in IT engineering, IT operations, or a similar systems/infrastructure support role.

• Strong hands-on experience with identity and access management, specifically Okta (or a comparable IdP), including SSO, SCIM provisioning, lifecycle management, and group/policy configuration.

• Expe…