Customer Service Administrator - Auto

Customer Service Administrator – Auto

Boyd Autobody & Glass is a member of The Boyd Group, delivering quality collision repair for over 30 years across Western and Central Canada. We invest in our staff with training, certification assistance, career growth opportunities, a robust benefits plan, RRSP matching, and competitive compensation.

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision (effective after 1 month of employment)
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The role works with all team members to achieve the repair facilities' KPIs.

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when greeting customers in person and on the phone
• Manages the confirmation and reservation of all rental vehicles & towing requests
• When required, communicates updates with Customers & Insurance claims personnel
• When required, manages all arrangements for towing as well as costing against the Repair Order
• Ensures all assignments have been followed up and appointments confirmed with customers
• Reconciles each Repair Order prior to closing
• Monitors and manages Store’s Accounts Receivable
• Actively applies new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS

• High school Diploma or equivalent
• A minimum of 1 year of previous experience in a similar customer service role

• Communicates effectively, both verbally and in writing
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Ability to multitask and effectively manage a fast paced environment

• Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Salary
36,000 - 40,000 per year

Compensation is commensurate with skill, education, and experience.

Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well‑being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Auto Body & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.