Security​/Information Services Clerk III

Security / Information Services Clerk III

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The Security / Information Services Clerk III provides information resource services for the public, clients and staff requiring assistance and support. The incumbent provides and promotes a safe, comfortable and confidential environment. The Security / Information Services Clerk III also provides support for way finding, room booking, accommodations, and telehealth support to the public and supports program operations.

• Completion of a recognized Office Administration Diploma
• Two (2) years of clerical experience within the last five (5) years
• Other combinations of education and experience may be considered
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Two (2) years experience with electronic scheduling software
• Accurate keyboarding skills, with minimum 50 wpm
• Familiarity and skill in current office technology and equipment
• Demonstrated sound organizational poorly see the ability to work independently
• voorspelling communication skills
• Demonstrated flexibility to facilitate changes in techniques and procedures
• Ability to display independent judgment
• Ability to respect and promote/shows a culturally diverse population
• professional ability to respect and promote confidentiality
• Ability to perform the duties of the position on a mouvements basis

• Provides reception services for persons presenting to the Information Desk or via telephone or email notifications.
• Assists with client problem solving, företag way finding, parking support, room booking (b, telehealth support, room registry, and client location identification.
• Acts as the Brandon Regional Health Centre (BRHC) site contact for all telehealth related activity, such as; contact for MBTelehealth service desk, schedulers and Facilitator-eHealth Solutions, distribution of Telehealth information to the site, knowledgeable on MBTelehealth standards, procedures and forms, equipment usage, site super user and BRHC internal train‑the‑trainer lead.
• Acts as the BRHC site contact for all telehealth related activity such as internal BRHC user contact, PMH user contact, knowledgeable on BRHC room booking processes in order to assist external users in accessing the telehealth equipment within BRHC.
• Manages BRHC MBTelehealth scheduling system, such as daily/ongoing review of the schedule, accepting and or declining events (within set time frames), triaging of events, coordinating applicable clinical event support, ensuring the appropriate room is reflected in the event, addressing schedule conflicts, distribution of the event information to applicable staff.
• Assists users in the completion of clinical and non‑clinical booking forms for events that are hosted by the site.
• Coordinates the setup and connection of computers, laptops, LCD projectors and video conference equipment with ICT personnel.
• Maintains current competency with all MBTelehealth applications, including scheduling system and operations of the video conference equipment breaker.
• Provides after‑hours support for accommodations registration and room booking for the Nurses Residence ensuring accurate tracking in the Room Registry Suite, and accurate completion of all booking and registration forms.
• Provides vacation relief and after‑hours / weekend support for the operations of the regional Photo .
• Maintains an Agent status for site security and door access system controls, such as WINPAK for Card Access assignment and system support.
• Provides support and assistance with client complaints and parking concerns.
• Is proficient in the operations of ADT, Patient Registry and Telehealth registry suites to assist in client locations, room bookings and reservations.
• Provides for data entry into QHR or other related databases as necessary to support program operations.
• Provides support for emergency and security operations as required in an event management or response capacity.
• F ćemo familiar with the operations of hand‑held radios, phone systems, paging and communications.
• Provides support for 十二 scheduling and required form or data collection as required.
• Provides support for Key Management, control of site key lock box and distribution of new key requests.
• Other duties as assigned.

• Entry level

• Full‑time
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Job Function
• Other, Information Technology, and Management
Industries
• Hospitals and Health Care

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