Inside Sales Support

Georgetown, Ontario 287 Armstrong Ave, Georgetown, ON , CAN

Unilock, a family-owned and operated business, originally introduced the paving stone to North America in 1972. Backed by family values and commitment to quality, Unilock has grown to become the premier manufacturer of paving stones and retaining walls. Traveling the globe in search of inspiration, Unilock strives to stay on the leading edge of design and manufacturing innovation, to reflect the evolving needs, wants and sense of style of its customers.

We currently have an opening for an Inside Sales Support Position in our Georgetown, Ontario location. This key position within our organization will report to the Office Supervisor.

The Inside Sales group supports customers by providing knowledgeable information, answering questions, and responding to complaints. We are the front‑line support for the sales organization and our customers. Creating and maintaining positive relationships is an essential part of our job and, as such, we must respond to customers in a friendly and professional manner. Inside sales plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

The ideal candidate will be a team‑oriented individual with a strong, self‑directed work ethic. In a busy work environment, the ability to juggle multiple tasks and work under tight deadlines is a necessity. Weekend availability may be required.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Answer customer questions in a knowledgeable and timely manner.
• Perform daily administrative tasks to assist with maintaining the efficient operation of the office, including, but not limited to, review of outstanding orders, random load audits, cycle counting.
• Proactively reach out to customers to re‑establish relationships, provide updates on our offerings, and explore opportunities to meet their current needs.
• Promote and abide ongoing safety in the workplace.
• Process customer orders quickly and accurately.
• Willing to work extra hours if required to complete tasks.
• Other duties as assigned to meet the ongoing needs of the organization.

• Candidate bilingual in Mandarin would be considered an asset.
• Minimum high school graduate.
• Proficient computer skills, including, but not limited to, Microsoft Office.
• Ability to perform basic math equations to use for estimating the cost of landscape projects.
• Strong written and verbal communication skills, as well as problem solving skills.
• Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes with excellent organizational skills and strong attention to detail in a fast‑paced environment.
• Applicants must be able to pass a pre‑employment driver and criminal background check.
• Ability to lift 25 lbs.

• Salary Range: $40,000 - $45,000
• Annual performance‑based salary increases
• Profit sharing
• Employer matched pension plan
• Wellness program

Existing Opportunity
:
Please be advised that this job posting is for an existing vacancy within our organization. We are actively seeking qualified candidates to fill this role and encourage interested individuals to submit their applications promptly. This opportunity represents an immediate opening, and we are looking to move forward with the recruitment process in a timely manner.

Equity
:
We are committed to tackling the difficult but important subject of Diversity, Equity and Inclusion. Our goal is to ensure that our company always provides an environment where everyone has a deep sense of belonging, knows they are understood, and feels confident that they will be supported in their efforts to reach their full potential.

Sustainability
:
We know that we have a duty to do our part to protect the environment and have set an aggressive goal for our company to be carbon neutral by 2035.

Accessibility
:
Unilock is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.