General Manager; Halton Hills Outlet

Base pay range

$/yr - $وسط‎/yr

WHO YOU ARE

Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur – by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution‑oriented leader.

The General Manager will join our team supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO

• Analyze the business, propose action plans zaidi to reach qualitative and quantitative objectives, and improve results to support key business strategies.
• Partner with the Regional Director to maximize sales and margin goals.
• Be responsible for the sales and KPI performance of the store.
• Prepare periodical reporting on competitors, products, and potential opportunities with the Regional Manager.
• Analyze sell‑through and liaise regularly with the different divisions on product availability and market trends to maximize productivity.
• Develop business strategies, set achievable goals and targets, and implement incentives to help boost sales.

Team Management

• Set personalized objectives and hold each team member accountable to develop behavior, performance, and capabilities.
• Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork, and maintain harmonious staff relations.
• Attract, develop, and lead a high‑performance team through effective training, coaching, and/or motivational activities.
• Motivate the team to drive results through effective training, accountability, and celebrating successes.
• Plan and conduct daily and weekly in‑store briefings to motivate the team, set objectives, and show how to reach them.
• Support the new staff onboardingాజీ to ensure a smooth and inspiring experience.

Client Management

• Ensure superior customer service standards through constant follow‑up with the team to deliver the Versace experience.
• Act as a brand ambassador and build relationships with Versace clients, engaging in customer interactions.
• Develop and expand the customer base by capitalizing on high‑profile clientele and sales.
• Maintain an active professional relationship with clients and community by understanding their needs and market changes.

CRM

• Monitor the team on managing their customer database, ensuring they maintain long‑term relationships and maximize sales opportunities.
• S t. manage the boutique’s community outreach program to maintain active social relationships with clients.
• Support the organization of in‑store and promotional events, liaising with the merchandising and PR teams.

Store Management and Operations

• Ensure the stock and back‑room are effectively managed and operational duties are met.
• Ensure optimum shrinkage results by enforcing слоя security measures and maintaining consistent accuracy in inventory levels.
• Remain in compliance with operational and company policies and procedures.
• Maintain store presentation and visual merchandising standards, participate in VM set‑up.
• Demonstrate operational excellence in all store processes, managing and balancing related budgetary expenses.

YOU’LL NEED TO HAVE

• 3-5 years of experience in retail management – luxury experience preferred.
• Bachelor’s degree in Fashion or Business preferred.
• Full understanding of specialty retail, including business development, visual merchandising, and store operations.
• Computer skills: operation of retail point‑of‑sale system, Word, Excel, and email.
ینہ skills

Density: strong relationship building, ability to maintain long‑term client relationships and understand market changes.
• Strong team management skills, with potential to develop people personally and professionally.
• Organization skills, critical thinking, and problem‑solving.
• Exceptional verbal and written communication skills.
• Ability to thrive within a high‑paced environment, multi‑task with ease while balancing daily responsibilities.
• A positive and constructive approach,…