Quality Team Lead

Quality Team Lead

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do;

our culture is embodied by Boldness
, Imagination
, Exemplary and Excellence
. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

The Quality Lead is responsible for supervising daily warehouse floor activities for assigned customers while ensuring strict adherence to client-specific procedures, work-instructions, safety standards, and quality requirements. This role supports the Quality Supervisor by ensuring operational compliance, coaching staff, identifying process deviations, and assisting with implementation of Corrective and Preventive Actions (CAPAs).

Responsible for supporting continuous improvement through non-conformance analysis, reporting and corrective action. Identifies opportunities and makes recommendations for improving quality, compliance and process efficiencies to ensure the company maintains a robust Quality Management System. Models and acts in accordance with CEVA guiding principles and core values.

• Distributing work assignments and ensuring employees are completing tasks timely and accurately as required by Management.
• Assisting in providing on-the-job training as directed by Management.
• Leading team meetings on a daily basis and track team performance metrics.
• Enforce compliance with client procedure and work instructions on the warehouse floor.
• Conduct "over-the-shoulder" audits of receiving, put-away, picking, packing, and checking processes to catch errors before dispatch.
• Conduct routine floor checks to verify correct product handling and documentation.
• Record results of floor audits and maintain accurate record filing systems. Share audit results with Operations and Quality Management.
• Immediately address and communicate deviations from customer processes to CEVA Operations and Quality Management.
• Support implementation of containment actions and corrective actions initiated by the Quality Supervisor.
• Monitor workflow and propose process improvement to CEVA management to prevent bottlenecks and delays.
• Ensure shift handovers are properly conducted to avoid any errors.
• Monitor picking/checking accuracy and inventory accuracy.
• Collaborate with internal stakeholders to identify root causes of errors at operational level.
• Escalate recurring issues to Quality and Operations Supervisors.
• Assist in closing CAPAs within agreed timelines.
• Provide real-time coaching to warehouse associates on correct quality processes for assigned customers and performance standards.
• Report daily operational performance and quality metrics to the Quality Supervisor.
• Assist in training new hires on client-specific procedures and necessary requirements in collaboration with Operations Management.
• Assist on-site customer and quality assurance representatives.
• Support achievemnt of customer expectations of quality, safety, service and value criteria.
• Maintain quality performance data supporting QA Metrics tracking and performance improvement.
• Promote a culture of accountability and quality ownership.
• Other duties as assigned.

• Knowledgeable on implementing customer quality procedures and internal company procedures on the shop floor.
• Familiar with OHSA and WHIMIS, Third Party Warehousing, Materials Management, Logistics, Auditing and Customer Service.
• Ability to understand, maintain and support quality standards and procedures.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and effectively presenting information and responding to questions from management,…