Quality Supervisor

Quality Supervisor

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness
, Imagination
, Exemplary and Excellence
. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

The Quality Supervisor is responsible for ensuring that client-specific protocols and Standard Operating Procedures (SOPs) are consistently implemented and strictly executed on the warehouse floor. This role focuses on bridging the gap between theoretical process design and physical implementation, identifying compliance failures, process gaps, and driving Corrective and Preventive Action (CAPA) process in direct collaboration with CEVA Operations, Quality and Customer representatives while continuously improving operational quality performance.

Additional responsibility includes supervising quality control team leads; assisting in the preparation of necessary quality reports; participating in the analysis of quality reports and documentation to assist in identifying quality trends; determining staffing requirements to meet demand; providing leadership to promote continual improvement and efficiency; ensuring compliance with documented customer and company procedures; trains Team Leads on new and revised processes and procedures;

ensures timely allocation of labor to meet customer compliance demands in all operational areas; verifies team leads notify appropriate members of management on all non-conformities in a timely manner; ensures team leads perform work according to documented procedures and as per their assigned responsibilities; and maintains an ongoing commitment to positive results and high performance in all issues regarding the quality of the company’s products and services.

• Monitors and enforces adherence to client SOPs and handling procedures on the warehouse floor.
• Conducts regular floor audits and spot-checks to verify compliance with customer requirements.
• Ensures correct product handling, storage, picking, packing, checking and dispatch processes are followed for assigned customers.
• Identifies deviations and implements immediate containment actions.
• Performs thorough Root Cause Analysis on errors, damages, inventory discrepancies, and service failures. Develops and implements long-term CAPAs for correction.
• Proposes workflow improvements to enhance quality, accuracy, and productivity.
• Acts as the quality contact for assigned customers regarding quality concerns/complaints and participates in quality complaint resolution and periodic meetings.
• Monitors and performs trending on KPIs such as picking accuracy, checking accuracy, customer complaints and inventory accuracy.
• Prepares and presents quality performance reports and KPI metrics to internal and external stakeholders.
• Identifies non-conformances, process inefficiencies, implementation gaps, and operational risks and promptly escalates to CEVA Operations and Quality Management.
• Ensures consistent work practice and training for all shifts.
• Identifies training needs related to quality, process compliance and reinforce best practices on the warehouse floor.
• Supervises personnel in the daily inspection functions.
• Ensures the total number of daily inspections were performed in accordance with the pre-determined quality standard.
• Assists Regional QHSE Manager with the preparation of all quality reports and analyzes such reports to identify negative and positive quality trends. Makes recommendations for improvements.
• Determines weekly/ monthly staffing requirements to meet business needs.
• Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands.
• Trains Quality Team Leads, and Inspectors as required, on customer and internal company processes and procedures.
• Ensures Quality Team Leads and other assigned personnel (as applicable) immediately communicate all non-conformities to department management for prompt corrective action and re-work.
• Maintains a professional, helpful attitude in dealings with co-workers, supervisors and their departmental personnel at all times.
• Maintains a strong commitment to quality at all times.
• Responsible for managing the administrative tasks of validating Kronos punches and correcting missed punches (daily), executing the Corrective Action Responses and implementing corrective changes to meet the required…