Site Team Lead
Job Description & How to Apply Below
Well Fort is hiring 2 Full-Time Permanent Primary Care Site Team Leads!
One for each site located at:
Four Corners Westwood Square, 7205 Goreway Dr Unit 75, Mississauga, ON L4T 0B4
Please indicate your location preference in your application
The Site Team Lead is responsible for the day-to-day operational performance of the assigned clinical site, ensuring smooth and efficient clinic flow and use of resources in alignment with the goals of programs and Well Fort’s values policies and procedures.
The Site Team Lead reports directly to the Manager, Primary Care, ensuring alignment with organizational priorities and clinical operating standards. It also maintains a dotted-line reporting relationship with additional Program Managers whose teams operate within the assigned site, supporting cross-program coordination, integrated care and consistent operational practices. The Site Team Lead collaborates closely with these Program Managers to ensure seamless workflow alignment across all site users.
As the on-site expert in Well Fort’s standard operating procedures, the Site Team Lead ensures consistent adherence and actively promotes and upholds Well Fort’s core values in all aspects of site operations, team interactions, and client interactions.
SPECIFIC RESPONSIBILITIES
Maintain a consistent on‑site presence five days per week to provide real‑time leadership, supervision, mentorship, and operational support to team members, ensuring alignment with the programs strategic priorities.
Liaise with and support facilities to ensure smooth and efficient site operations.
Lead day‑to‑day clinic operations including scheduling, client flow, service volumes, and intervention timing, while escalating complex or systemic issues to the Manager, Primary Care, as required.
Exercise delegated authority to make day‑to‑day operational decisions regarding scheduling, workflow adjustments, and resource allocation within approved limits.
Consult with the Manager, Primary Care, on matters requiring higher‑level oversight such as HR concerns, budget approvals, risk issues, and strategic decisions.
Support the Manager in planning and coordinating clinical services both within Well Fort locations and in co‑located community settings.
Consults with, and escalates issues to other program managers, as appropriate.
Serves as primary on‑site point of contact for staff, partners, and external stakeholders.
Work with facilities to identify site-specific issues.
Assist in developing and refining protocols, tools, and procedures that support standardized, high‑quality care, in collaboration with the Manager and clinical leadership.
Document and develop process flows, referral pathways, and other documentation that assists team members.
Promote a positive, client‑centered culture and facilitate effective communication across on‑site teams.
Address minor conflicts and support constructive resolution, escalating complex issues to the Manager as appropriate.
Order supplies within predefined limits and approved budgets and tracks usage.
Make operational decisions with clear escalation protocols.
Disseminate information to frontline staff and coordinates responses.
Collect and submit data to support performance indicators. Identify staff training needs and supports learning on the job.
Monitor site performance metrics and quality indicators to provide recommendations to the Manager to enhance efficiency and service quality.
Lead regular team meetings and huddles to review key performance indicators, operational updates, and expectations set by leadership.
Facilitate effective communication across all teams on‑site, ensuring alignment and timely information flow.
Liaise with community partners and external service providers to support integrated care, in alignment with the Manager’s strategic partnership goals.
Document problems identified using a specified framework.
Provides input to annual performance development plans of team members.
Demonstrate effective time management, planning and organization of day’s work activities and of team members.
Participate in staff planning and leads…
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