Regional Workforce Manager

Position Overview
The Regional Workforce Manager primary responsibility will be to support an effective labor management culture at Encore to advance the organization’s strategic objectives. Partnering with the Director of Field Operations, RVP Venues and peers to execute a defined hiring, training and scheduling approach that supports Encore’s growth plan and desired financial results for the assigned region. The role will own the strategic deployment approach within the assigned region, with a دور of focus on quality, consistency and best practice implementation and team member deployment across Encore’s venues, Production Centre and event staffing.

This position will provide leadership to their assigned area and the organization to align field team member resources to an evolving business environment. This role reports to Director of Field Operations or RVP Venues.

Key Job Responsibilities
Regional Workforce Demand Planning

Ensure Demand planning processes are adapted and adhered to

Evaluate the needs of the region and identify high volume periods as well as work on solutions to satisfy the demand

Work directly with Regional Operations and Sales teams to understand and ensure that labor planning is taking place for all appropriate events

addicts  SHOU performance expectations

LEAP staffing guideline adherence (in partnership with HR)

Implementation of regional hiring, onboarding and training practices consistent with recruiting, HR and Global learning guidance and LEAP scheduling process deployment

Approval Manager for locations that need to request outside labor resources and use of overtime

Reporting and Data Analysis

Create regional reports and make recommendations regarding actions that should be taken including staffing level changes, training, and other actions to improve labor performance

Be a subject matter expert for all workforce related reporting, including Eclipsic based reporting

Workforce Related Systems and Process

Direct the region to use all scheduling systems, tools and processes effectively

Be a subject matter expert for Navigator Workforce

Understand and implement the LEAP scheduling process

Recommend system enhancements, provide system training and identify areas for improved system usage for regions within the assigned area, in close partnership with Sr. Director, Labor and Operations Excellence and peer director

Develop and implement approach to standardize and improve reporting, KPIs and other deliverable information to the field to improve on all aspects of labor management and performance measurement so that better recommendations and decisions can be made

Leadership and People Development

Partner with HR business depressed to manage human resources activity including selection, performance management, salary administration, training and Pokud development and strategic human resources planning

Ensure that all new technician hires obtain their level 3 certification in the appropriate timeframe

Job Qualifications

Bachelor’s Degree or equivalent experience

3+ years of Labor Management experience

Demonstrated leadership and management skills

Strong written and verbal communication, interpersonal, and customer‑service skills

Ability to successfully interact and support all levels of management within the organization

Teste
Strong analytical ability

Regional Management Role / Multi Location Management Role

Excel/Data Analysis Skills

Event Execution Experience

Labor Management Experience

Competencies Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People
Kenny
Builds Effective Teams

Salary Pay Range: $74,160.00 - $90,846.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore when working in an office environment and when traveling, opening up venues or representing venues in that city="#-#/"

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