Engagement Manager

This is a 12-month contract position

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for

The Engagement Manager acts as a strategic liaison between business stakeholders and IT delivery teams, with a strong focus on demand management, portfolio oversight, and roadmap alignment. The role is embedded in the Brampton Campus and reports to the Senior Engagement Manager.
 

What you'll do:

• Oversee the business unit’s portfolio from a demand management perspective by monitoring all ongoing initiatives, conducting initial assessments for new requests, and driving effective prioritization.
• Proactively engage business partners to jointly develop and maintain business and technology roadmaps and communicate funding and approval status, facilitate prioritization conversations and actions to mitigate constraints and issues.
• Act as a liaison between delivery teams, infrastructure, project management, SMEs, end users, executives, and engagement managers to ensure smooth project execution.
• Lead technology decisions during conceptual phases and guide prioritization of ideas in collaboration with business partners.
• Conduct high-level assessments (including t-shirt sizing) of IT-impacted projects, independently or with architecture teams, and coordinate with tech teams to confirm impacts.
• Ensure timely completion of assessments within SLA targets and maintain accurate status updates in JIRA and other tracking tools.
• Maintain and update portfolio roadmaps, ensuring accuracy and completeness of source-of-truth reports.
• Support capital approval processes by collaborating with business teams and owning IT cost breakdowns and impact analysis.
• Build strong relationships with business leads, tech teams, project managers, SMEs, end users, and executives through effective communication.
• Identify and resolve gaps or conflicts in gathered information, proposing viable system or process solutions.
• Manage the intake of new ideas and initiatives, identifying opportunities for business growth through innovative technologies, including AI.
• Drive continuous improvement initiatives within the demand engagement team, applying sound judgment to navigate ambiguity and competing priorities.

What you bring:

• Undergraduate degree or equivalent experience, with 5–10 years in Business Analysis and IT project environments.
• Strong expertise in portfolio and demand management, with a deep understanding of IT project lifecycles.
• Hands-on experience with SDLC methodologies, including both Waterfall and Agile frameworks.
• Preferred experience across Rogers’ business lines (e.g., wireless, cable, internet, video) and their supporting applications.
• Exceptional analytical, interpersonal, and communication skills, with the ability to influence and engage diverse stakeholders.
• Ability to translate complex technical concepts for both technical and non-technical audiences, including senior leadership.
• Proven problem-solving and system development skills, with advanced knowledge of IT and business processes.
• Demonstrated leadership without authority, managing difficult conversations and navigating ambiguity with creativity and strategic thinking.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:

Full time

Shift: No Selection
Length of

Contract:

12 Months

Work Location:

8200 Dixie Rd (341), Brampton, ON
Travel Requirements:
None
Background Check(s)

Required:

Canadian Criminal Record Check
Posting Category/Function:
Technology & Information Technology
Requisition…