Team Lead, Investment Representatives

Build something people love

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with 3+ million users who trust us with more than $100 billion in assets.

And we’re just getting started.

We’re looking for someone who thinks big, sweats the small stuff and keeps things simple. You’ll join a high-bar, fast-paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done.

Be a part of our Canadian success story and help shape the financial future of millions.

Read our Culture Manual and learn more about how we work.

Please note, this role is not eligible for our 90 Days Away Program as per CIRO guidelines.

Required CSI certifications and registrations, no exceptions:
Registered with CIRO, CSC, CPH, DFOL, OPSC and IDSC

• Be responsible for taking on team escalations and client complaints, analyzing root causes and implementing corrective actions

• Be responsible for leading a team of registered agents, provide ongoing feedback and performance reviews, coach and develop Investment Representatives and ensure effective performance management

• Work with product teams, trade desk and operations team to modify and enhance product specifications to meet client demand

• Identify operational improvements to improve productivity and efficiency

• Be responsible for overseeing risk and meeting compliance requirements across all of our trading processes

• Grow team expertise to align with business demand and objectives; assess team skills and capabilities and continually look for ways to provide and enhance value delivered

• Want to make a difference
  . We are a small team effectively reshaping how people look at the industry. We need people who 'get it' and want to play an integral part in helping us accomplish this mission

• Have extreme precision and attention to detail

• Are an excellent communicator and know how to explain complex concepts and work with a variety of people

• Are comfortable digging through data to find and analyze desired information

• Have great analytical and prioritization skills. You know how to balance what needs to be done with what’s possible to do. You understand the scope of an issue and its priority
  
  Embrace technology and the role it plays in financial services

• Are a passionate people leader that is excited to develop others

• Mandatory CSI certifications: CSC, CPH, DFOL, OSC, OPSC and IDSC

• Experience working on a trade desk and with trading platforms

• Experience working with clients

• Analytical experience with Excel and SQL

• Solution focused

• Passionate about technology

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match using our Wealthsimple for Business platform

🌴 20 vacation days + 4 wellness days per year, and unlimited sick and mental health days

✈️ 90 days away program:
Employees can work outside of Canada for up to 90 days per calendar year

👥 A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS)

🌎 We’re a remote first team with over 1,500 employees across North America - and one of the best things about working here is the people. You’ll be collaborating with incredibly talented, curious, and driven teammates who care deeply about doing great work.

We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help…