Customer Care Representative

Position: Customer Care Representative ON

Description

Job Title
:
Customer Care Representative
Location: Brampton, ONVictaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support.

Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit .
Job summary
As a Customer Care Representative, you will communicate with customers via phone and email. You will enter customer orders, assist with stock checks, pricing requests, and general inquiries. You will use an AS400-based system as well as web-based applications. Additionally, you will provide support to our outside sales team and collaborate with our supply chain and distribution partners.

This role requires the ability to work in a fast-paced, demanding environment with strong attention to detail and excellent organizational skills. After an initial period, the role may allow for a hybrid work arrangement, offering greater flexibility.
Who you are –

Core responsibilities:

Process customer orders on web based and BPCS (AS400) system.

Respond to internal and external customer inquiries in a timely manner.

Expedite and source product to ensure that customer requirements are met.

Deliver above and beyond customer service in a fast-paced environment.

Collaborate with internal departments to facilitate customer needs.

What you bring
- Qualifications:

3-5 years’ experience in customer relations

Exceptional verbal and written communication skills

Ability to meet deadlines, prioritize and multi-task

Demonstrated interpersonal skills

Ability to build and maintain strong customer relationships

A high degree of emotional intelligence and business integrity

Willingness to be a team player while working independently with little direction

Decision-making, problem resolution and creative thinking skills

Familiarity with MS Office Applications

University degree or college diploma preferred

Salary: $55 – 65k (based on experience)
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