Customer Care Representative reqID

Position: Customer Care Representative - #2025-11006 (reqID)

Description

Position at Dynacare Job Posting:
Customer Care Representative
Where YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose.

We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Customer Care Representative? Dynacare is looking for a Customer Care Representative to join our Dynacare Plus Contact Centre team. You will support Dynacare Plus high volume contact centre, by responding to calls and emails, in order to meet service level targets, and improve Dynacare's overall customer service experience. You will also support social media channels.
Status
:
Contract, Full Time, 12 months
Shift
:
Day Shift, 8:00 am – 4:00 pm (Guaranteed 37.5 hours per week)
Discipline
:

Customer Service Digital Health Solutions
Work Style
:
Hybrid

Location:

750 Peter Morand Crescent, Ottawa, Ontario

OR 115 Midair Court, Brampton, Ontario
Start Date
:
As soon as possible
Internal Posting Deadline
:
Internal posting expires on November 10, 2025 Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access a health and wellness benefits program that supports you and your loved ones

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Invest in your future through RRSP match benefits and an employee stock purchase program

Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

To receive and process calls and written correspondence in a professional, polite and courteous manner, using a variety of databases

To ensure effective, courteous and customer-centric communication with all internal and external clients

Responsible for outbound telephone contacts

Respond to customer inquiries and ensure prompt and effective resolution of requests

Data Entry and other duties as requested

Liaise with all departments to assist in effective resolution of inquiries

Solve and document incoming problems and complaints

Perform data entry functions in order to update master files, correct requisition errors and update patient demographics

Monitor and address social media inquiries and complaints

What YOU bring to the role:

Completion of secondary-school level education

1 year of Call Centre experience an asset

Working knowledge of Microsoft Office (Excel and Word) required

Demonstrated ability to communicate effectively, professionally and politely in both official languages

Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner

Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment

Demonstrated ability to work in a fast-pace, sometimes stressful environment

Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function

Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes

Ability to perform under pressure with competing priorities.

Strong interpersonal skills and the ability to work in a team-oriented environment

Demonstrated Customer Centric approach and puts the customer first on all decisions

Proven problem-solving skills

Nice to have:

Working knowledge of AS400 Operating System an asset

Knowledge of Omnitech an asset

Knowledge of CISCO Call Center platforms an asset

Working knowledge of Medical terminology an asset

Social media management experience an asset

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you.

We hope you will join us in our journey to become Canada’s health and wellness solutions leader.