Sales Support Associate II

Overview

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to innovation and inclusivity. The Sales Support Associate role is an integral part of the store’s success and efficiency, supporting brand commitment when servicing customers and maintaining a well‑organized sales floor from receipt of product through the point of sale.

Tapestry, Inc., the parent company of Coach, is an equal opportunity and affirmative action employer.

• Greet the customer with a smile and eye contact, and offer your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create a lasting impression by thanking the customer and providing a reason to return
• Represent the Coach brand appropriately

• Receive shipments and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers and verify store information
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily; include offsite/remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell‑through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs
• Support sales floor activities, as directed
• Communicate information about price points, features/benefits, color and stock availability to customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Drive for results: consistently exceed goals and perform at a high level
• Customer focus: meet the expectations and requirements of internal and external customers
• Creativity: generate new and unique ideas and make connections between ideas
• Interpersonal savvy: relate well to all kinds of people and build constructive relationships
• Learning on the fly: learn quickly, adapt to change, and seek solutions
• Perseverance: stay energized and finish tasks
• Dealing with ambiguity: cope with change and risk, act even without the full picture

Experience:

1–3 years of retail experience (cashier/stock/sales), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.

Education:

High school diploma or equivalent; college degree preferred.

Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), ability to use walkie talkie, read price and product release sheets.

Physical:
Ability to work at a fast pace; communicate effectively with customers and team; maneuver on the sales floor, shelves, and stock room; ability to climb, bend, and kneel; ability to lift up to 25 pounds frequently and up to 50 pounds to process shipments/transfers.

Schedule:

Flexible schedule including nights, weekends, and holidays with high retail traffic times.

This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Base pay range: $15.00 to $19.50 hourly. Tapestry will comply with minimum wage requirements and applicable pay laws based on city, county, and state regulations.

General Description of Benefits:
Health, dental, vision, life and disability insurance; 401(k) plan; paid time off for wellness and vacations. Eligible employees may enroll in benefits. Additional compensation includes product discounts and incentive compensation.