PCN Coordinator

Braintree Primary Care Network Ltd is seeking a motivated and enthusiastic Coordinator to join our multidisciplinary team. The successful candidate will play a key role providing support across our three member practices and two hosted practices, serving a combined population of approximately 58,000 patients.

Working closely with GPs, nurses, and the wider primary care team, you will help deliver high-quality, patient-centered care to housebound and vulnerable individuals. You will be accountable to Braintree PCN Ltd and will collaborate across practices to ensure service flexibility, resilience, and effective cross-cover.

This role plays a vital part in supporting our GP practices by enhancing patient outcomes through the delivery of timely and effective healthcare.

• Diarising and administrating/minuting PCN Clinical Learning meetings
• Managing Protected Learning Time events and organising PCN-wide training as delegated by Assistant BM
• Ensuring action log items are progressed
• Supporting the induction of new members of staff
• Ensure all PCN clinical and non-clinical staff have correct rotas entered on Systm One and that these rotas are maintained correctly to ensure auditing is viable
• Compiling newsletters and PCN-wide communications
• Compiling reports and audits
• Compiling impact and investment fund searches
• Ensuring distribution lists are kept up to date
• To communicate risks and issues
• Monitoring relevant DES work streams and completing a monthly tracker when necessary
• Responding to patient enquiries
• Sending referrals for PCN/ EA workload
• Work with all primary care professionals within the PCN to support patients with appointments, advice and general queries
• Work closely and in partnership with the clinical and non clinical teams and a host of other professionals
• Support the clinical director and member practices in the delivery of the DES specifications, issued by NHS England
• Provide coordination and navigation with the aid of digital tools for people and their carers across health and care services

Braintree PCN Ltd is a network comprising 3 member practices and hosts patients registered at a further two practices, covering a list size of approximately 58,000 patients.

It is a pro-active and forward thinking organisation, working with external stakeholder bodies to provide enhanced healthcare to our patients.

PCN ADMINISTRATOR/NETWORK COORDINATOR MAIN DUTIES OF THE ROLE

The main duties of the role include:

• Diarising and administrating/minuting PCN Clinical Learning meetings
• Managing Protected Learning Time events and organising PCN-wide training as delegated by Assistant BM
• Ensuring action log items are progressed
• Supporting the induction of new members of staff
• Ensure all PCN clinical and non-clinical staff have correct rotas entered on Systm One and that these rotas are maintained correctly to ensure auditing is viable
• Compiling newsletters and PCN-wide communications
• Compiling reports and audits
• Compiling impact and investment fund searches
• Ensuring distribution lists are kept up to date
• To communicate risks and issues
• Monitoring relevant DES work streams and completing a monthly tracker when necessary
• Responding to patient enquiries
• Sending referrals for PCN/ EA workload
• Work with all primary care professionals within the PCN to support patients with appointments, advice and general queries
• Work closely and in partnership with the clinical and non clinical teams and a host of other professionals
• Support the clinical director and member practices in the delivery of the DES specifications, issued by NHS England
• Provide coordination and navigation with the aid of digital tools for people and their carers across health and care services

SKILLS, EXPERIENCE AND ATTRIBUTES

• Excellent communication skills, both written, over the phone and face-to-face
• Excellent use of the Microsoft Office package
• A positive and can-do attitude
• Proactive and able to work independently
• The ability to work to deadlines calmly
• Flexible
• Detail orientated
• Resilient
• The ability to organise competing priorities
• Whilst the experience of working in a health care setting will, of course, help, it s not essential

PCN practice initiatives

PCN and Practice Websites ensure information PCN and practice wide is kept up to date.

To develop and maintain an in-depth understanding of the PCN digital infrastructure.

To develop and implement digital transformation bids

To ensure all staff receive training on the digital tools within the PCN

To ensure the induction of all new members of staff receive training and resources on tools available

To remain up to date with the national and local PCN guidance.

Oversee and monitor telephony data across PCN and review data with member practices and collaboratively build a plan of action covering following 8 metrics:

• Call Volumes
• Wait before call abandoned
• Calls abandoned
• Call back requested
• Time taken to answer calls
• Missed call volumes
• Call backs made
• Average call length time

Arrange meetings with the ARRS…