Neighbourhood Lead

We are seeking a Neighbourhood Lead to join our Regional Neighbourhood Team on a permanent, full-time basis covering our Braintree area patch. In this frontline role, you'll be the main point of contact for residents, ensuring homes, estates, and communities are well managed, safe, and welcoming. You'll handle a wide range of housing management duties including lettings, tenancy visits, rent account support, and dealing with tenancy changes or breaches.

Regular estate inspections, resolving anti-social behaviour, and supporting residents with advice, signposting, and safeguarding are also key parts of the role. Working closely with colleagues, contractors, and local partners, you'll help deliver joined-up services and drive improvements across our neighbourhoods. We're looking for applicants with proven communication and problem-solving skills, ideally with experience in housing or a customer-facing service. You'll be confident managing challenging situations, organised in keeping accurate records, and committed to providing fair, supportive, and high-quality services.

If you're community-minded, resilient, and passionate about making a positive difference for residents, we'd love to hear from you.

Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to.

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £35,374 per annum
• £2,200 Car Allowance
• Permanent, 37 hours per week
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum - Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption - 12 weeks full pay/6 weeks half pay) - Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership