Learning Resources and Student Hub Assistant

Learning Resources and Student Hub Assistant

Join Colchester Institute - Where Your Career Makes a Difference

We are looking for a Learning Resources and Student Hub Assistant to provide a warm, professional first point of contact for visitors, students and staff at our Braintree campus. This varied role is central to ensuring a positive student experience, supporting Learning Resources services and broader college processes throughout the student journey.

Job Title
:
Learning Resources and Student Hub Assistant

Type
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Part time, Maternity Cover, 27 hours a week, 40 weeks a year.

• Deliver a friendly and efficient service as the first point of contact in the Student Hub and Learning Resources areas.
• Respond to enquiries, provide accurate information and signpost students and visitors to appropriate services.
• Issue visitor passes, temporary student IDs and support campus security and emergency procedures.

• Use the Library Management System to issue, renew, return and track resources.
• Maintain library stock, including shelving, organising, repairing, processing new items, and ensuring accessibility.
• Provide day-to-day support alongside other Learning Resources staff to keep the service running effectively.

• Support nominated curriculum areas with admissions tasks, applications, arranging interviews and monitoring attendance in line with college procedures.
• Provide general administrative support such as taking minutes, generating reports, and producing high-quality written materials.
• Build effective working relationships with staff across the campus to ensure smooth processes and excellent service.

• Assist with enrolment, induction, parent events, open evenings, student interviews, progress boards and other key activities throughout the year.
• Support the examinations process by securely managing papers and materials, preparing invigilator packs, storing scripts and helping process results and certificates for Braintree students.

• A cheerful, customer-focused approach with strong communication skills.
• Excellent organisational ability and attention to detail.
• Confidence using digital systems, databases and software such as Outlook, Word and Excel.
• Flexibility to support both reception and Learning Resources, especially during busy periods or staff absence.
• A commitment to safeguarding, equality, diversity and the College's values.

You will be part of a friendly and supportive team committed to providing outstanding student services. You will enjoy a varied role with opportunities to develop skills across customer service, administration, and Learning Resources and play an important part in enhancing the campus experience for learners, visitors and staff.

If you're enthusiastic, reliable and ready to make a positive impact on our student community, we'd love to hear from you.

Please note:

We do not work with recruitment or search agencies unless formally contracted in line with our PSL.