Junior Business Analyst

T h e J u n i o r B u s i n e s s A n a l y s t w i l l s u p p o r t t h e o n g o i n g d e v e l o p m e n t , a c c u r a c y , a n d o p t i m i s a t i o n o f L o l l y ’ s i n t e r n a l s y s t e m s a n d C R M p l a t f o r m .

T h i s r o l e i s f o c u s e d o n s t r u c t u r e d d a t a e n t r y , C R M c o n f i g u r a t i o n , a n d s y s t e m b u i l d a c t i v i t y t h a t u n d e r p i n s c l i e n t d e l i v e r y , i n t e r n a l r e p o r t i n g , a n d b u s i n e s s g r o w t h .

T h i s i s a n e n t r y - l e v e l a n a l y t i c a l r o l e s u i t e d t o s o m e o n e w h o i s h i g h l y o r g a n i s e d , d e t a i l - d r i v e n , a n d k e e n t o d e v e l o p a s t r o n g u n d e r s t a n d i n g o f h o w d a t a , s y s t e m s , a n d p r o c e s s e s s u p p o r t a g r o w i n g S a a S b u s i n e s s .

O v e r t i m e , t h e r o l e w i l l e v o l v e i n t o d e e p e r a n a l y s i s , r e p o r t i n g , a n d s y s t e m o w n e r s h i p a s c a p a b i l i t y g r o w s .

• Build and maintain client records within Lolly’s CRM and internal systems
• Configure CRM structures in line with agreed client and internal requirements
• Ensure data accuracy, consistency, and integrity across all systems
• Support new client onboarding by setting up accounts, workflows, and data structures
• Maintain and update existing client data as contracts, sites, or requirements change

• Perform structured data entry across CRM and internal software platforms
• Validate data inputs to ensure completeness and accuracy
• Identify and flag data inconsistencies or gaps
• Support periodic data clean-up and audit activities
• Follow defined data standards and internal processes

• Assist with basic data analysis to support operational and commercial decisions
• Produce simple reports or extracts when requested by Operations, Sales, or Product teams
• Support internal stakeholders by providing accurate system information
• Help document system processes, workflows, and data requirements

• Work closely with Operations and Product teams to understand system usage
• Identify opportunities to improve data structures, workflows, or processes
• Support internal projects relating to CRM enhancements or system changes
• Test system changes and updates, feeding back issues or improvements

• Strong attention to detail and high levels of accuracy
• Confident working with structured data, trackers, and system records
• Comfortable using Microsoft 365 tools, including SharePoint and Excel
• Comfortable learning and using new software platforms
• Logical, organised, and process-driven mindset
• Good written and verbal communication skills
• Willingness to ask questions and learn
• Experience working with CRM systems (any platform)
• Experience administering or maintaining SharePoint sites (pages, libraries, permissions, content updates)
• Basic understanding of business processes or SaaS environments
• Experience with data entry, administration, or system support roles
• Interest in data, systems, or business analysis

This role is designed as a junior entry point into business analysis and systems ownership. With the right performance and development, progression opportunities may include:

• Business Analyst
• Systems Analyst
• CRM / Data Specialist
• Operations Analyst

Training will be provided on internal systems, processes, and tools, with increasing responsibility over time.