IT Support Lead

About Barrett

Located in the heart of central Minnesota, Barrett Petfood develops super premium pet food diets from emerging brands to market leaders in the industry. Our family-owned, nimble execution and continuous innovation takes pet food manufacturing, packaging and distribution to differentiating levels. With a relationship focus and a family feel, we offer many career opportunities throughout our process.

The IT Support Lead is responsible for providing hands‑on technical support, maintenance, and coordination of technology systems and equipment at the assigned facility. This role ensures reliable operation of computer systems, networks, and site technologies that support business and production activities, while working closely with IT leadership and external vendors. This role reports to the IT Director and may expand in scope as the IT function grows.

Located in the heart of central Minnesota, Barrett Petfood develops super premium pet food diets from emerging brands to market leaders in the industry. Our family-owned, nimble execution and continuous innovation takes pet food manufacturing, packaging and distribution to differentiating levels. With a relationship focus and a family feel, we offer many career opportunities throughout our process.

The IT Support Lead is responsible for providing hands‑on technical support, maintenance, and coordination of technology systems and equipment at the assigned facility. This role ensures reliable operation of computer systems, networks, and site technologies that support business and production activities, while working closely with IT leadership and external vendors. This role reports to the IT Director and may expand in scope as the IT function grows.

• Strong technical troubleshooting skills across hardware, software, and networking
• Ability to work independently and prioritize tasks in a fast‑paced environment
• Adaptability and willingness to support changing operational needs
• Strong communication skills with both technical and non‑technical staff
• Customer‑service mindset and ability to work effectively with plant personnel

• Provide on‑site technical support for hardware, software, systems, networks, printers, and scanners
• Install, configure, monitor, and maintain computer systems and local network infrastructure
• Respond to service issues and requests in a timely manner to support business operations
• Set up and maintain user accounts and access according to company procedures
• Repair or coordinate replacement of IT equipment as necessary
• Support local network components including switches, wireless systems, and connectivity issues
• Coordinate procurement of approved IT equipment and supplies for the assigned facility in accordance with company policies
• Maintain inventory records of IT assets for the assigned facility, including tracking of equipment location, status, and lifecycle
• Maintain security camera systems and other site technology
• Support production and warehouse technologies such as barcode scanners, label printers, and shop‑floor equipment
• Coordinate with vendors and service providers to resolve technical issues
• Consult with department managers to understand operational needs and recommend solutions aligned with IT standards
• Assist with deployment of system upgrades, infrastructure improvements, and new technology implementations
• Maintain documentation of systems, configurations, and procedures
• Support data security, backup, and disaster recovery practices
• Serve as the primary IT support contact for the Brainerd facility with assistance to other locations as needed
• Travel to other company facilities within central Minnesota as needed for coverage, support, and projects
• Occasional after‑hours work may be required during critical incidents or projects
• Physical ability to lift up to 50 lbs and safely climb ladders to maintain equipment (APs, cameras, etc.)

• Associate or bachelor’s degree in information technology, computer science, or related field preferred, or equivalent work experience
• Minimum 5 years of hands‑on IT support experience, preferably in a…