HELP DESK II

B02 Office and Production
10055 Thiesse Rd
Brainerd, MN 56401, USA

• Pay or shift range: $26 USD to $31 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Are you ready to be part of a team that is dedicated to making buildings better? Look no further! Lexington Manufacturing, LLC is seeking enthusiastic individuals to join our dynamic manufacturing team as we provide component solutions to buildings around the world. If you are passionate about contributing to a thriving company culture, embracing a shared mission and vision, and growing both personally and professionally, then this opportunity is perfect for you!

At Lexington Manufacturing, we take pride in our core values that guide our every action. We believe in the power of teamwork, where each individual's quiet confidence in their abilities contributes to our collective success. We are resourceful and creative problem solvers, constantly seeking excellence in everything we do. Our word is our bond, as we do what we say and always strive to do what's right.

We are committed to growth—not just as a company, but also as individuals and as a team. Above all, we value people and the relationships we build, ensuring the well‑being of all.

• Comprehensive benefits package:
  Medical, Dental, Vision, Life, and Employer HSA contributions
• PTO & paid holiday upon hire
• Retirement plan with employer match
• Profit Sharing
• Monthly activities and events
• Employee recognition programs with complimentary meals

The IT Help Desk Technician II ensures system operation and functionality so end users can accomplish their business tasks efficiently. This role serves as the initial point of contact for all technology‑related issues and supports maintenance and upgrades of existing technology—ensuring rapid resolution and exceptional user support.

IT Help Desk

• First point of contact for IT issues submitted via email, web portal, or telephone; ensure timely, effective resolution.
• Prioritize incidents and service tickets as defined by the Director of IT.
• Perform hands‑on support when remote tools are not sufficient, including hardware repairs and peripheral device issues.
• Assist in modifying or adding technologies by providing technical expertise to support business process flow.

Infrastructure Maintenance

• Configure software and hardware components throughout the shop floor.
• Build and configure end‑user workstations based on user specifications.
• Perform preventative maintenance, including cleaning and checking workstations, printers, and peripherals.
• Manage hardware inventory and software licensing; purchase new equipment or licenses as needed.
• Support updates to server infrastructures, ERP systems, network components, and other software solutions.

• Troubleshoot daily technology issues across multiple departments.
• Provide exceptional customer service to end users.
• Maintain and update technical documentation.
• Ensure system performance supports business continuity.

• This role reports to the Help Desk Supervisor
  .

• Strong communication and interpersonal skills.
• Problem‑solving mindset with attention to detail.
• Ability to prioritize and work independently.
• Customer‑focused with a supportive, team‑oriented attitude.

• This is an on‑site role.

• Associate degree in a Computer Science field or 2 years equivalent work experience.
• Experience with desktop operating systems:
  Windows 10, Windows 11, Android OS, iOS.
• Experience with server operating systems:
  Server 2019, VMWare, Veeam.
• Experience with Active Directory, Azure, Group Policies, and security groups.
• Proficiency in Microsoft Office software.
• General understanding of office hardware.

• Prior experience in a manufacturing or production environment.

• Ability to stand for 8–12 hours (prolonged standing, walking, bending,…