Dispatch Officer

We're seeking a proactive Dispatch Officer to join us on a permanent basis. Join our Logistics team and play a key role in delivering an exceptional repairs and maintenance service to our customers. Working closely with the Dispatch Controller and warehouse colleagues, you will coordinate material orders, support up to 7 driver/pickers and ensure timely, accurate deliveries aligned with scheduled works.

From liaising with suppliers and internal teams to preparing documentation and resolving day-to-day operational challenges, you'll help keep our service running smoothly and efficiently.

The role is fully office based (BD2) with working hours of 07:30 - 15:45 Mon to Thurs & 07:30 - 14:00 Fridays.

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them.

Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

• Work collaboratively with the Logistics warehouse team to deliver an exceptional repairs and maintenance service for our customers
• Assist the Dispatch Controller by receiving and processing incoming material orders from trade operatives
• Issue work to and provide day-to-day guidance for up to seven Driver/Pickers, ensuring effective delivery of materials and maintenance of operative van stocks
• Coordinate sector deliveries by aligning material orders with scheduled work and resolving discrepancies or missing orders
• Make and receive phone calls as part of daily operations, including liaising with external suppliers and merchants as required
• Update sales orders with revised dates
• Identify and print purchase orders for special non-stock items needed for upcoming deliveries
• Prepare all necessary documentation and paperwork required for daily operations
• Liaise with the repairs/planning teams, trade operatives, and other departments to ensure clear communication and quick resolution of daily challenges
• Investigate and resolve issues within the scope of the role to maintain service efficiency
• Gather and analyse data and provide updates to the Dispatch Controller and Warehouse Manager to ensure van stock distribution targets are met.
• Assist with general administrative tasks and other tasks

• Basic knowledge of warehousing, distribution, and despatch operations, with experience in planning and coordinating deliveries
• Background in the building material supply and distribution sector is desirable
• Proficiency with Warehouse Management Systems, ideally Sage X3 warehousing modules
• Strong literacy, numeracy, and IT skills, including experience with Excel, Word, and Outlook
• Excellent communication skills and a strong focus on customer service
• High attention to detail and accuracy in all tasks
• Positive, flexible attitude and willingness to tackle all tasks with enthusiasm
• Proven ability to work effectively both in a team and independently with good prioritisation skills
• Proactive mindset with a sense of ownership and professionalism in all aspects of the role
• Commitment to further training and development as required
• Willingness to adhere to safety protocols and wear appropriate PPE when necessary
• Able to work in the office 5 days per week between the hours of 07:30 - 15:45 Mon to Thurs & 07:30 - 14:00 Fridays
• Right to Work in the UK - Visa Sponsorship is not available

• Starting salary of £26,691 which increases with service up-to £28,411 per year
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at…