Export Customer Solutions Operator

Benefits

• Company Pension Scheme – Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind.
• Continuous Training – Sharpen your skills and advance your expertise with our professional development programme.
• Exclusive Discounts – Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.
• Free Parking – For your convenience, plus our EV Salary Sacrifice Scheme driving electric more affordable, letting you lease a new electric car with savings on tax and National Insurance, plus hassle‑free setup and maintenance.
• Health & Sports – Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.
• Holiday Bonus – Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

We are recruiting for an Export Solutions Operator. The Road Export Operator is responsible for managing and coordinating road freight export shipments from booking through to final delivery. The role ensures shipments are executed efficiently, compliantly, and in line with customer requirements, while maintaining high service standards and strong communication with clients, hauliers, and internal teams. At Rhenus, we believe everyone plays a crucial role.

Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

• Manage daily export planning, ensuring trailers are utilised to maximum capacity and routes are optimised for cost, efficiency, and customs requirements.
• Prepare, verify, and process export documentation (CMR, invoices, packing lists, customs documents, etc.).

• Strong understanding of export operations, trailer planning, or road freight logistics.
• Excellent organisational and problem‑solving skills, with the ability to prioritise in a fast‑paced environment.
• Confident communicator able to support, guide, and challenge colleagues constructively.
• High attention to detail and commitment to maintaining data accuracy.
• Experience using transport management systems (e.g., OTMS) is advantageous.
• Ability to analyse trends, identify inefficiencies, and propose improvements.
• Proactive, reliable, and solutions‑focused.
• Strong sense of ownership and accountability.
• Able to work both independently and collaboratively.
• Calm under pressure with a structured approach to decision‑making.

• Strong Word and Excel skills.
• Strong understanding of logistics, road freight and warehousing.
• Knowledge of customs processes, transport regulations, and freight documentation.
• Excellent communication skills, both written and verbal.
• Customer‑focused, solutions‑driven, and highly organised.
• Strong prioritisation skills.
• Collaborative, approachable, and able to build strong internal and external relationships.
• ROCS / OTMS
• Excel
• Word

• GCSE or equivalent in English and Math.
• Customer service skills are a must.
• Proficient in Maths and English.
• Other languages beneficial.
• Proficient in Microsoft Office (Word / Excel / Teams).