Freight Customer Development; Sea Freight

Customer Development Executive - Sea freight

Location:

Bradford

Department:
Development Team

Employment Type:

Full‑time

We are looking for a proactive, commercially minded Customer Development Executive with a strong focus on Import & Export FCL Sea freight. This role is perfect for someone who thrives on building relationships, negotiating with suppliers, and converting opportunities into long‑term business.

You’ll play a key part in driving growth by preparing competitive quotations, strengthening customer relationships, and identifying new market opportunities.

• Prepare accurate and competitive quotations across all transport modes, with a primary focus on FCL Sea freight.
• Ensure all quotation fields are completed, notes are added, and correct terms & conditions are included.
• Liaise with carriers, hauliers, agents, and airlines to negotiate the best possible rates.
• Use available tariffs effectively when creating quotes.

• Maintain regular communication with customers during the pricing stage, offering updates, timelines, and industry guidance where needed.
• Make follow‑up calls to gather feedback, assess competitiveness, and log outcomes accurately.
• Lead on building and nurturing strong customer relationships across all levels.
• Reconnect with existing customers where activity has decreased.

• Follow up warm leads provided by operational teams.
• Develop strong product knowledge to confidently upsell and identify new opportunities.
• Research potential growth areas, market trends, and new opportunities.
• Meet customers via phone, Teams, or in person, in line with performance expectations.

• Work closely with other Development teams to share insights and maximise procurement advantages.
• Ensure all sales processes and guidelines (GDPR, expenses, gifting policies) are followed.
• Support and mentor new starters joining the Development team.

• Strong attention to detail.
• Effective communication and interpersonal skills.
• Confident negotiation abilities.
• Initiative and proactive approach to tasks.
• Drive and resilience in securing and growing business.
• Flexible mindset and willingness to support day‑to‑day team needs.
• Positive, solutions‑focused attitude and eagerness to learn.

If you are interested please apply with an up to date copy of your CV.