Customer Service Advisor | S1 | Banking

Overview

Customer Service Advisor | S1 | Everyday Banking | Bradford. Join to apply for the Customer Service Advisor | S1 | Everyday Banking | Bradford role at Santander UK.

Santander is evolving from a global, high-impact brand into a technology-driven organisation, with our people at the heart of this journey. We drive a customer-centric transformation that values bold thinking, innovation and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn and make a real difference. Our mission is to help more people and businesses prosper.

We embrace a strong risk culture and expect proactive risk management at all levels. Retail & Commercial Banking is a global business integrating our banking activities to serve customers, improve efficiency and drive value creation.

What you’ll do in this role includes developing customer relationships, resolving queries, and delivering a great customer experience with a multi-skilled approach.

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Our people are our greatest strength. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
• The ability to listen and communicate effectively with customers to truly understand their needs

• A real desire to go above-and-beyond for customers
• Effective teamwork with a flexible, can-do approach
• Ability to follow process but also think on your feet
• Openness to a broad range of activities even if outside of standard expectations
• You will require the right to work in the UK

At Santander, your contribution matters. We recognise the difference you make every day and strive to ensure you feel valued, supported and rewarded. Recognition goes beyond pay and is about the pride you feel in your work, the impact you have on customers and communities, and opportunities to grow personally and professionally.

• £24,000 plus an additional £500 annual cash allowance for benefits
• 25 days’ holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• 8% pension contribution (with higher employer contributions possible if you contribute)
• Company-funded death-in-service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness
• Share in Santander’s success via share plans
• Staff versions of our products and access to discounts across Santander products
• Competitive rewards reflecting impact and value
• Wellbeing initiatives across physical, mental, social and financial dimensions
• Support for life stages with enhanced family leave, childcare options and wellbeing support
• Volunteer opportunities to contribute to communities
• Global growth opportunities across our international network

We’re an inclusive organisation that provides equal opportunities for everyone. We are committed to a recruitment experience that is accessible, fair and welcoming for all candidates. Our roles are site-based with a hybrid working pattern, where colleagues attend the office at least 12 days per month (pro‑rata for part-time roles). Consider travel distance, time and cost to your chosen office location when applying.

• All applicants must have the right to work in the UK. If a visa/permit is required, this will not influence progression, but Santander will not proceed if right to work is not established.

If this sounds like a role you are interested in, please apply. If you need any recruitment process accommodations, contact