Head of IT Operations

Location:

Bradford Hybrid 2-3 days in the office with travel as required for training/meetings.

Salary: 77405 per annum plus car user allowance starting at 1250 per annum.

Permanent 35 hours per week, Monday to Friday, 9am to 5pm.

We are on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and creating a thriving workspace that supports everyone.

We are a team of passionate, dedicated people working to drive change for the better. We’re building something special here and want angry creative people to join us.

If you’re looking for a career where you can be part of change, share your ideas and help sep... etc.

We’re looking for a Head of IT Operations & Service Delivery who is as comfortable diving into a P1 incident or a complex Azure networking issue as they are setting a clear, cost‑aware operations strategy and service roadmap. You’ll lead our Service Operations and Technical Operations functions ensuring the services our colleagues and customers rely on are available, secure, resilient and costāp.

• Lead and inspire operations teams to deliver stable, secure services across end‑user, network, platform and application, both on premise and in public cloud.
• Act as a strategic technologist – deep‑dive into complex Azure and cyber issues whilst also shaping the operational roadmap and service strategy.
• Drive resilience through robust disaster recovery, business continuity and hardened platforms; reduce mean time to restore.
• Deliver cloud transformation, migrating on‑prem infrastructure to Azure over three years securely and cost‑effectively.
• Strengthen our cyber posture with embedded controls, telemetry and automated response playbooks to stay ahead of threats.
• Architect scalable Azure solutions leveraging deep technical expertise for secure, performant systems.
• Champion service excellence – meet SLAs/SLOs, mature ITIL processes and embed continual improvement.

• Shape the future:
  Drive transformation projects that modernise our technology and services.
• Agile and impactful:
  We’re small enough to cut through red tape yet large enough to drive meaningful change.
• Purpose with impact:
  Work for an organisation with a genuine social mission – your expertise will improve lives every day.
• Grow with us:
  Access leadership development and career progression opportunities as we invest in people and technology.

The spot salary for this post is 77405 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience you can start at a salary 5% or 10% below the spot rate with clear support and progression opportunities to reach the full amount.

• Proven experience leading IT Operations in complex environments (across multiple IT systems in a medium‑sized business).
• Strong knowledge of security frameworks, threat detection and incident response.
• Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
• Strong grasp of infrastructure, networking and enterprise systems.
• Experience establishing and enforcingollapse release management frameworks aligned with ITIL.
• Strong understanding of infrastructure and application dependencies during releases.
• Excellent communication and influencing skills at senior level.

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

A call with the hiring manager. You’ll learn more about the role and team and well get to know you, your experience, goals and what you bring.

Planned date: 11th/12th February via Teams.

You’ll present your approach to a strategic direction for the team to the panel and have your final interview. You’ll be asked to complete a Congruity Questionnaire in advance.

Planned date: 18th/19th February at our Bradford office.

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday and the option to buy more.
• Health & wellbeing…