Technical Services Manager; Projects

• Location: Leeds
• Salary: £45k + £3k
• Holidays: 25 days holiday, increasing to 28 after 5 years full employment.
• Pension contribution: up to a matched 6%
• Free on-site parking
• Home broadband payment for remote dial‑in support
• Education: Commercial exposure required
• Qualifications: ITIL and/or MCSE desirable but not essential

Job Title
:
Technical Services Manager

Section
:
Information Systems (IS) Department

Responsible to
:
Head of Information Systems

Job Purpose
:
The Technical Services Manager will be responsible for the day‑to‑day delivery of IT Operational Support and IT/Tech Change Projects. You will ideally be used to being part of a small IT function and as such have the ability to pick up tasks that fall inside of tech and then conversely, into management, on any given day. This is a hybrid role that bridges the gap between tech and management.

You'll enjoy managing projects, problems, issues, risks and technology and no one day will be the same in this fast paced environment. This role could suit a lead engineer, that has management traits and/or recent history (maybe 1 or 2 years as a lead 3rd line/ quasi IT manager) but you've not actually been provided with the title. This role could offer the chance for you to be rewarded with the official title and become a valued part of the management team.

Monitoring, managing and reporting on service delivery, the post‑holder will assist in developing IT systems and services, whilst nurturing positive relationships with the customer‑base within the org. Reporting into the Head of Information Systems you will provide leadership and operational management to the IS team, taking responsibility for the management and development of the team, implementing service standards, developing common systems and processes and delivering change projects based on industry best practice.

The post‑holder will ensure that IT Operations are efficient, effective and can adapt to changing circumstances.

Staff Management Responsibility
:
The post‑holder will line manage 4 x IS support staff of varying levels from 1st to 2nd line & 2nd to 3rd Line. This will include mentoring, managing and prioritising workload to hit deadlines as agreed with the Head of Information Systems. The post‑holder will develop skills both individually and as a team so that the IS staff can provide the best service to the group including the induction, appraisal and performance management of team members and the management of sickness/absence and conduct etc.

The post‑holder will lead, manage and direct the IS team to support all aspects of IT support and change management, taking operational responsibility for the team, including where day‑to‑day management has been delegated.

The post‑holder will define training requirements for the IS team and ensure that support cover in and outside of normal working hours is available for holidays and sickness. The post‑holder will be expected to implement and work within the Information Systems and Human Resources Policies, Procedures and Guidelines. The post‑holder will meet weekly with the Head of Information Systems and will provide reviews of work completed, work in progress and planned work.

When directed, scheduled or planned work may be deferred or rescheduled to meet the needs of the group. The post‑holder will ensure full compliance with any relevant laws, regulations, policies and guidelines. The post‑holder will meet weekly with the Head of Information Systems and will provide reviews of work completed, work in progress and planned work. When directed, scheduled or planned work may be deferred or rescheduled to meet the needs of the group.