Administration Assistant

Full Time 37.5 Hours per week 9am to 5pm (None-negotiable) (Sponsorship NOT available for this role)

You will be ensuring the effective runningof multiple services, as well as picking up general office duties. You will be a team player contributing tothe overall high performance of the Westcliffe Health Innovations Administration team.

At Westcliffe Health Innovations, we value teamwork,professionalism, and a commitment to patient care. If you're ready to take on a role in a dynamic healthcare environment, we would love to hear from you!

Please refer to the attached job description and person specification.

We are looking for an enthusiastic, committed, and experienced administrator who is an excellent communicator, organised and ableto work well under pressure. You will be responsible for providing effective and efficient clerical and administrative support to the outpatient admin team.

You will be responsible for managing and prioritising yourown workload and will be required to use your own initiative.

You should have proven administration skills in a healthcare setting, have the ability to be organised and possess a recognised educationalstandard in English and Maths and/or equivalent demonstrable skills i.e. goodcommand and understanding of English language/literature and numerical skills.

Experience of general office procedures is essential as wellas excellent keyboard and data inputting skills as well as an understanding ofthe importance of maintaining confidentiality.

Westcliffe Health Innovations was established in 2014 basedat Eccleshill Treatment Centre to deliver Consultant led high quality Endoscopy Services to NHS patients in Bradford and Leeds.

Now in 2026, Westcliffe provides a range of services to thewhole of Yorkshire and surrounding areas which includes Gastroenterology,Endoscopy, Plastic Surgery, Cardiology, ENT, Gynaecology, Urology and Dermatology and private services.

The care delivered here at Westcliffe Health Innovations hasbeen developed in a clean modern environment that has the comfort and satisfaction of the patient at its heart, providing a safe effective service,delivered in a calm environment that is done to make the patient experience asstress free as possible.

At Westcliffe Health Innovations we will work together to maintain a culture that develops and supports you and your team.

We strive to help our staff create a healthy work-life balance, to promote this we provide all staff with an extra birthday day and wellbeing day (available on satisfactory completion of the probationary period)

If you're starting out in the NHS, you will start with 27days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays, if you have previous experience in the NHS we honour the continuousservice.

Other benefits include a generous bonus scheme, access to an Employee Assistant Programme for personal advice and support, salary sacrifice schemes, cycle to work scheme and access to the NHS pension.

PLEASE REFER TO THE ATTACHED SUPPORTING DOCUMENT THAT IS THE FULL JOB DESCRIPTION

Produce accurate and professional letters for the service, including ensuring allactions as stated in the clinical letter are completed as relevant. This may involve arranging a follow-upappointment, referring on to another provider or in-house for an investigationor simply informing the referring GP the patient has been discharged.

Effectively and timely manage the typing generated bythe specialist clinics and ensure all typing is managed within IG guidance andpolicy.

To book patients into the appropriate clinics via telephone and letter.

Ensure all appropriate documentation is completed forthe discharge process and that notes are scanned onto the Patient Information System (S1), following discharge

Liaise closely with clinical staff regarding patientletters, to ensure effectiveness of the service, including histology dictation and matching of reports to patient files

Answering telephone calls and taking messages for clinical and management staff and ensuring forwarding in a timely manner.

To workas part of a team of staff who respond in a timely and accurate manner topatient notes and queries on the clinical system.

As partof a team you are jointly responsible for the ongoing development and maintenance of safe patient administration management systems by ensuring timely and accurate input of information on the clinical system, followingtemplates and protocols where required

You are responsible for ensuring patients receive timely and clear instruction with regard their appointment date and time including direction to the centres andany patient information leaflets as relevant

As partof a team you are also responsible for operating appointments via the chooseand book system, making appointments at the time of the phone call whenever possible

Toprovide general office duties such as filing, post distribution andphotocopying as relevant to your clinic areas and as part of a team of…