Patient Services Advisor

Patient Services Advisor

The closing date is 13 February 2026

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Cover a maternity leave position covering core hours Monday – Friday 7:45 am – 6:30 pm (35 hours). Rotational weekly rota:
Week 1 07:45 – 15:15 and Week 2 11:00 – 18:30.

Friendly, confident, reliable, enthusiastic and organised person required. Experience of working within a GP surgery and knowledge of Systm One, our clinical database, is desirable but not essential; full training will be provided.

Wibsey and Queensbury medical practice serves a population of 11,300 patients across two sites. The practice employs 2 GP Partners, 1 full‑time Practice Nurse, 2 Advanced Practitioner/Pharmacists, 1 trainee Advanced Practitioner, 1 Nurse Associate, 2 HCAs, and a full administrative team.

The Wibsey & Queensbury Medical Practice is an equal opportunities employer and will not discriminate on the grounds of disability, sex, sexual orientation, race, religion or age. The successful candidate should demonstrate a professional attitude, courteous integration with team members and managers.

• Opening and locking up of the practice premises and maintaining security in accordance with practice protocols.
• Maintaining and monitoring the practice appointment system.
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying and scanning.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter.

• Patients entrust sensitive information for their health and other matters in confidence; staff must act appropriately.
• Post‑holder may access confidential information relating to patients, carers, practice staff and other healthcare workers; all such information is strictly confidential.
• Information may only be divulged to authorised persons in accordance with practice policies and procedures.

• Using personal security systems and identifying risks in work activities.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining tidy work areas free from hazards.
• Actively reporting health, safety and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas clean, assisting in the maintenance of general standards of cleanliness.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

• Acting in a way that recognises the importance of patients', carers' and colleagues' rights in line with policies and legislation.
• Respecting the…