Credit Controller

We're recruiting a Regional Credit Controller on a 9 month fixed term contract to support a busy, high volume Credit Control function. You will be responsible for collection activity, customer communication, and a range of administrative duties that keep the credit control process running smoothly. This role is ideal for someone who thrives in a fast paced environment and enjoys building strong relationships with customers and internal teams.
Key Responsibilities

• Manage inbound mailbox activity and respond to customer queries.
• Provide copy invoices and statements of account as required.
• Handle inbound customer calls professionally and efficiently.
• Update customer contact details and ensure future communications are sent correctly.
• Process credit and re bill requests in the system.
• Take ownership of debt accounts, ensuring timely collection in line with agreed payment terms.
• Actively chase outstanding monies and work to meet collection targets.
• Identify, record, and manage disputes through to resolution.
• Conduct structured collection calls and maintain accurate notes across multiple systems.
• Complete end to end account reconciliations (AR).
• Participate in regional debt calls and ledger reviews.
• Build strong working relationships with customers and internal stakeholders.
• Support general administrative tasks as required.

• 1-2 years' experience in Credit Control.
• Comfortable working in a high volume, fast paced environment.
• Experience in a service based business is desirable.
• Strong communication skills, both written and verbal.
• Confident telephone manner and customer focused approach.
• Solid IT skills including Microsoft Office, SharePoint and intermediate Excel.
• Detail oriented, reliable, and target driven.
• Able to work independently as well as part of a team.
• CRM/Salesforce experience beneficial; SAP knowledge desirable.