Freight Key Accounts Coordinator

Our client is a global freight forwarder, shipping world-wide they are also a specialist shipper to Africa, the Middle East, India and Pakistan. Working with local partners on every continent ensuring clients of both best advice and freight options available.

They are a well-established freight forwarder who are now looking to recruit a Freight Key Accounts Coordinator to join the team at their offices in Bradford.

This is a key role within the Key Accounts Team and is to maintain excellent customer service for all of the Key Accounts allocated customers. You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key.

• Deal with customer queries via telephone/email
• Monitor and maintain shared inbox
• Undertake customer bookings and input data into Cargo Wise and other systems
• Liaise with Customers, sub-contractors, Suppliers and agents
• Check and send customer documentation
• Produce bills of lading
• Provide bill of lading instructions
• Carry out any other reasonable duties required by the business
• Networking and undertaking research, where necessary, to keep ahead of competition
• Persuading customers that their high service levels will satisfy their requirements in terms of quality, service and price
• Interpreting and managing customer requirements - speaking with clients to understand, anticipate and meet their needs

• least 1 years experience in International freight movements
• Excellent negotiation skills and the ability to overcome difficulties
• Ability to manage own workload and prioritise tasks
• Good IT skills - with a good knowledge of Microsoft Word, PowerPoint and Excel and Outlook
• Work effectively and calmly under pressure
• Ability to work on own initiative
• Ability to work to deadlines/targets for self and others
• Ability to multitask with a willingness to learn and cross over commercial teams, if and when required
• Highly self-motivated
• Excellent communication skills (both verbal and written)
• Excellent organisational skills

• Salary £28,000 -£30,000 depending on experience.
• Working hours - 9-5:15 flexible
• Holidays - 22 days + Bank hols to start
• Pension