Tenant Liaison Officer

Tenant Liaison Officer – Halifax / Bradford

Location: Halifax / Bradford

Hours: Monday to Friday, 8:00am - 4:30pm

Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage

Contract: Temporary Ongoing (Permanent Opportunity Available)

We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer‑facing environment.

As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project.

• Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works
• Contacting tenants prior to work commencing to arrange access
• Explaining the scope of works, timescales and contractor details clearly
• Delivering Resident Information Packs as part of your Tenant Liaison Officer duties
• Providing regular updates via telephone, email, letter and home visits
• Handling complaints and resolving Stage 1 issues professionally
• Supporting vulnerable tenants with tailored plans
• Working closely with site managers and project teams
• Promoting health & safety awareness during refurbishment works
• Collecting tenant satisfaction feedback
• Completing all administration required of a Tenant Liaison Officer

• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer
• Experience with in social housing, planned maintenance, refurbishment or construction
• Strong customer service and complaint handling skills
• Excellent communication and interpersonal skills
  
  A proactive and organised approach
• Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role)

• Competitive hourly rate
• Car allowance and paid mileage
• Stable, ongoing contract with permanent potential
• Monday to Friday working hours
• Opportunity to build long‑term experience as a Tenant Liaison Officer within social housing

This Tenant Liaison Officer vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client.

If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.